Certification Created for Hotel Concierges

New credential establishes worldwide standards for the profession By: Emma Weissmann
There is a new certification for concierges. // © 2015 IStock
There is a new certification for concierges. // © 2015 IStock

The Details

The American Hotel & Lodging Educational Institute

Aspiring concierges everywhere can now become certified, thanks to a joint effort between The International School of Hospitality, Les Clefs d’Or USA and the American Hotel & Lodging Educational Institute.

Why It Matters:
An informative and personable hotel concierge can transform a vacation. Consumers continue to expect expertise that goes beyond what they can get from a guidebook. Paired with top-notch customer service, this credential will create globally recognized professional standards where none currently exist. Now, in addition to being knowledgeable about a destination, concierges can be up to date on the latest trends shaping the profession, as well as trained in cultural and diversity awareness, ethics and risk management.

Fast Facts:
- News of the certification was announced during Les Clefs d’Or USA’s 2015 National Congress, an annual conference of concierges that took place in New Orleans.

- The certification will be offered globally online, as well as through live seminars that will be available in the fall of 2015.

What They Are Saying:
“This is a hallmark moment for one of the most high-profile fields in the hospitality industry, and it’s intended to promote a standard for delivering the highest-level of guest services,” said Timothy M. Lam, executive director of The International School of Hospitality.