Passengers Report Increased Satisfaction With TSA

A recent Travel Leaders survey analyzes data of travelers’ experiences regarding Transportation Security Administration (TSA) By: Valerie Chen
A recent survey showed that travelers are generally pleased with TSA’s performance. // © 2015 iStock
A recent survey showed that travelers are generally pleased with TSA’s performance. // © 2015 iStock

The Details

Travel Leaders

A recent Travel Leaders survey collected data from U.S. travelers about their experiences with the Transportation Security Administration (TSA), including present-day airport security and the impact of terrorist attacks overseas.

Why It Matters:
Out of thousands surveyed, about 66 percent of respondents indicated they felt satisfied with airport security measures, a slight increase from last year. Use and approval of TSA Pre-Check increased more significantly, from 7.6 percent to 14.4 percent; passengers who always use the program say it has greatly cut wait times. International terrorist attacks won’t sway approximately 78 percent of respondents from traveling abroad, while about 19 percent have chosen to travel within the U.S. instead.

Fast Facts:
- When polled about TSA security measures they would most like to eliminate, top responses include “removing of shoes” (31.5 percent); “none, do not eliminate any security measures” (23.1 percent); and “limiting liquids in carry-on baggage” (19.2 percent).

- When polled about using expedited screening at an airport in the past 12 months, 53.1 percent of respondents said yes, while 46.9 percent said no; in 2014, 60 percent of respondents said no.

- When polled about the time it takes to get through airport security, 44.5 percent of respondents wish it was quicker; 44.4 percent are OK with the amount of time; and 11.1 percent are frustrated about the amount of time (down from 14.1 percent in 2014).

What They Are Saying:
“We are entering the peak summer travel season, and many people will be flying to their summer vacation destinations. Americans have grown accustomed to enhanced airport security procedures that allow for a more stress-free experience for many travelers,” said Barry Liben, CEO of Travel Leaders Group. “While a recent watchdog report highlights lapses in airport security screening tests, it’s important to note that mistakes are being addressed at the highest levels and steps are being taken to continue to ensure the safety of all travelers passing through our nation’s airports.”