Universal Orlando Launches Travel Agent Support Team

Universal Orlando Resort introduces a customer service team dedicated exclusively to travel agents By: Michelle Juergen
Universal Resort now features dedicated support for agents. // © 2017 Getty Images
Universal Resort now features dedicated support for agents. // © 2017 Getty Images

The Details

Universal Orlando Resort

Universal Orlando Resort has introduced its first-ever customer service team dedicated solely to travel agents. New resources include a call-center team, a responsive text-message service and a live online chat feature.

Why It Matters:
When booking clients on a theme park vacation to Universal Orlando, agents now have access to an expert team committed exclusively to their needs. While it provides agents with a convenient, timely and multiplatform resource, it also demonstrates Universal’s commitment to its agent partners, who are a large part of growing the company’s sales.

Fast Facts:
- The call-center team is dedicated to assisting agents with bookings and questions about products at Universal Orlando and will ensure that agents receive answers promptly. Travel agents can contact the call center at 800-224-3838.

- The live online chat feature allows agents to access a representative in real time as they use the booking engine via a mobile-friendly chat feature on VAXVacationAccess.com, Universal Orlando’s travel agent vacation package booking website. Representatives can answer questions, discuss pricing, offer suggestions on vacation package options and more.

- The text-message service offers agents the opportunity to connect with a representative once payment of their client’s vacation package has processed. The text service can be used for simple or last-minute questions and will be answered in a timely fashion. When final payment is applied, agents will receive a code enabling the text-message service.

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