Your thoughts on 'Use it or Lose it' policy?

Lynn Hakam, L&M Travel, Fountain Valley, Calif. I tell my clients that I think it is terrible the way US Airways and the other Big Four carriers are treating their clients by not allowing the fares to be re-applied to other tickets. I also feel it is terrible that we, the American public, are u


Lynn Hakam, L&M Travel, Fountain Valley, Calif.

I tell my clients that I think it is terrible the way US Airways and the other Big Four carriers are treating their clients by not allowing the fares to be re-applied to other tickets. I also feel it is terrible that we, the American public, are using our hard-earned tax dollars in the form of government loans when it is obvious that their methods of doing business are inadequate.

I find it amazing that a regional carrier like Southwest Airlines is one of the few that is quite profitable at this time, and they treat their clients and the folks who sell their tickets with respect. They do this by breaking all of the traditional rules. Tickets on WN are either fully refundable or nonrefundable, but 100% of the client’s dollar can be used toward the purchase of another ticket if he or she is unable to fly the original schedule.

Sure, one-way fares and walk-up fares are higher, but the idea of “use your ticket or lose your ticket” and paying $100 to stand by on the same day your original flight was to depart is absurd. These large airlines should be learning from the smaller carriers how to covet and treat their passengers with kindness to keep them loyal.

Karen Quinn, Quinn Travel, Katy, Texas

US Airways is not a major carrier from Houston, so, for now, we will sell other airlines without the restriction. However, we always disclose the rules regarding restrictions on any ticket. So, if we sell a US Airways ticket, we certainly will inform the client verbally and in writing of their “use it or lose it” policy. This policy has also been explained in the Houston Chronicle and local news media.

Judy Wolfe, Sea Gate Travel Centre, Huntington Beach, Calif.

Frankly, I don’t think US Airways will be around long enough to even worry about it. We have other airlines to sell for the same destinations. When the day comes that we run out of choices, we can all celebrate.

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