Alaska Airlines Changes its Baggage Service Guarantee

Checked luggage arrives five minutes sooner, baggage fees change

By: By Skye Mayring

Alaska Air Boeing 737 // (c) Alaska Air

Alaska Air Boeing 737 // (c) Alaska Air

Alaska Airlines and Horizon Air customers checking bags can expect to retrieve their luggage five minutes sooner through an enhanced baggage service guarantee. All checked luggage is now guaranteed to be at baggage claim no later than 20 minutes after an Alaska or Horizon airplane parks at the gate, rather than the previous guarantee of 25 minutes or less. If a passenger's bags do not make the 20-minute time-frame, in compensation for the inconvenience, clients will get a choice of either 2,000 Alaska Airlines Mileage Plan miles or $20 off a future flight.

"Alaska and Horizon continue to have lower baggage service fees than most other airlines and are the only U.S. carriers to offer a baggage service guarantee," said Joe Sprague, Alaska's Airlines' vice president of marketing. "Our enhanced guarantee is a commitment to hold up our end of the bargain by delivering customers' bags on time."

At the same time, the carriers have changed their fees for checked luggage.

Passengers checking bags will be charged $20 for each for the first three checked bags. This represents a $5 increase for the first checked bag, a $5 decrease for the second, and a $30 decrease for the third. Therefore, passengers checking two bags will continue to pay the same amount as before, while passengers checking three bags will pay $30 less.

Alaska Airlines/ Horizon Air
www.alaskaair.com

 

>