Support center agents will handle customer inquiries and real-time sales. // © 2013 Benchmark Hospitality International
Benchmark Hospitality International has launched a new Global Revenue Support Center to provide voice reservations solutions to customers of the company’s properties.
“This is an important step in leveraging our reservations support throughout the company, and enables us to be actively available with the most current reservations and pricing solutions to each of our customers globally,” said Kim Nugent, vice president revenue management for Benchmark Hospitality International.
The center enables each Benchmark property to centrally manage its inventory, allowing customer service agents to sell in real time and offer accommodations at current price demand. In addition, the center also serves as the overflow alternative for each property’s reservations department so that more customer inquiries can be taken care of at all times. www.benchmarkhospitality.com