A New Kind of All-Inclusive in Asia

A firsthand, on-site review of Singapore’s Quincy Hotel By: Norman Sklarewitz
The all-inclusive Quincy Hotel uniquely caters to business travelers // © 2010 Quincy Hotel/Far East Organization 
The all-inclusive Quincy Hotel uniquely caters to business travelers // © 2010 Quincy Hotel/Far East Organization 

In Pictures

A guestroom at the Quincy // © 2010 Quincy Hotel/Far East Organization
A guestroom at the Quincy // © 2010 Quincy Hotel/Far East Organization

The Quincy’s lobby and reception area // © 2010 Quincy Hotel/Far East Organization
The Quincy’s lobby and reception area // © 2010 Quincy Hotel/Far East Organization

The Quincy pool offers views of the city skyline. // © 2010 Quincy Hotel/Far East Organization
The Quincy pool offers views of the city skyline. // © 2010 Quincy Hotel/Far East Organization

The Details

Quincy Hotel
www.quincy.com.sg
The hotel currently has no standard agent commission policy. However, a FEO spokesperson told TravelAge West, “We’d be happy to enter into conversations with interested parties who may contact our head of sales and marketing, Winston Koh (winstonkoh@fareast.com.sg).” 

VIP Services at Changi Airport

How to look like an insider by booking JetQuay for Singapore-bound clients
By Norman Sklarewitz

JetQuay, a private airport terminal, was originally built at Changi Airport by the Singapore Ministry of Foreign Affairs to receive visiting VIP guests such as royalty, prime ministers and the like. In 2006, however, the terminal was privatized, and four partners, all with expertise in logistics and terminal services, formed JetQuay Pte. Ltd. They renamed the terminal CIP — short for Commercially Important Person — and made a sweeping renovation of the two-story, 21,500-square-foot building.

Today, JetQuay offers three levels of service that make travel through Changi Airport an ego-stroking experience for your high-end clients. The recently opened Marina Bay Sands resort-casino recently became a corporate partner of the CIP. Preferential rates for travel agents are available to agents who register with JetQuay as a trade partner.

At the high end of the service menu is the Jetside service. With this service, clients are met as they exit their aircraft by a uniformed JetQuay representative. Then instead of proceeding on through the terminal to the usual immigration clearance area, clients are escorted down a side stairway, directly to the tarmac below. This is how dignitaries and celebrities are able to avoid curious onlookers and, of course, bypass the line. Awaiting clients at the bottom of the stairs is a Mercedes-Benz limousine. Your well-impressed clients are then whisked a short distance to the CIP terminal.

There, immigration processing takes place in a spacious lounge. Simultaneously, JetQuay staffers retrieve the passenger’s luggage before it is loaded onto the belt and bring it to the CIP. Depending on your client’s plans, the JetQuay concierge can arrange for hotel transportation or, if they are making onward connections and have time on their hands, they have the extensive facilities of the CIP available to them. The same service, in reverse, is available to clients departing Singapore as well. Even if clients have access to an airline’s first-class or business-class lounge, waiting for a flight in the JetQuay terminal is considerably more private, with much more extensive and secure facilities. The cost for up to a party of three for Jetside service is $1,086.

The next level of service is Quayside, whereby arriving passengers are met by their gate and are able to bypass the regular immigration area by transferring to the CIP terminal by electric cart. Official Singapore immigration and customs processing is carried out in the CIP lounge, and bags are also retrieved for guests at baggage claim and delivered to the CIP terminal. The cost for a party of up to three is $181 per arrival or departure.

Passengers who book Jetside or Quayside services can access the CIP terminal’s lounge, which features comfortable seating and four nap rooms, each equipped with a single bed and lavatory. The lounge also boasts nine shower rooms and a business center equipped with three PCs, a copier and Skype for making outgoing calls. A well-stocked bar with hot and cold snacks is located in another area of the terminal, as is an outdoor patio. Departing passengers can check for any airline, with the exception of United Airlines and Delta Air Lines.

The third level of JetQuay service is called Gateway and entails a meet-and-greet service. Clients are met at the passenger loading bridge, assisted with carry on bags, escorted through immigration, assisted at baggage claim and led to ground transportation. This service is of particular value to passengers requiring special care, as well as unaccompanied minors. The cost for Gateway service is $43 for up to three passengers.

JetQuay 
www.jetquay.com.sg
For more information on special trade rates, please e-mail sales@jetquay.com.sg

Photo above: The CIP terminal // © 2010 JetQuay

Say “all-inclusive” and just about any agent will immediately think of a leisure resort in Jamaica or some other island in the Caribbean. But how about Singapore? It’s not typically a destination that comes to mind when envisioning an all-inclusive, especially one for business travelers.

But Singapore can be surprising, and the Quincy Hotel is something of an industry first. It takes the term “all-inclusive” to a level that will astound even the savviest agent. What better way to impress your budget-minded business clients than to let them know that you are in on something of an industry secret?

For starters, incoming guests are met by a uniformed driver at the arrivals hall at Changi Airport and transferred by limousine to the Quincy Hotel. All 108 rooms in the 14-story, smoke-free property offer double beds and feature a similar layout and are the same size — 279 square feet of space for all except the corner rooms, which measure 344 square feet.

Bedrooms feature 400-thread-count linens and, in the bathrooms, you will find Molton Brown toiletries and a soaking tub, as well as a shower stall. Among the guestroom’s quirkier features is a glass partition that separates the bathroom from the bedroom area; for those seeking a bit of privacy, a pull-curtain can be drawn over the glass, however.

Not only is each room in the Quincy equipped with Wi-Fi, but there is an Internet router for every two rooms to ensure that a strong signal is always available. There is also a broadband connection on the work desk, plus a panel of outlets that permit USB connections to the 42-inch television on the wall for computer and audio access. Local phone calls are, of course, free.

Among the in-room appliances are a hair dryer; an ironing board and an iron; a coffee maker with complimentary coffee and tea; an electronic safe; an umbrella; bathrobes; and slippers. Also available is a complimentary minibar stocked with soft drinks, water, beer and juices.

Opened in February 2009, the Quincy has enjoyed an average occupancy rate of 76 percent. Guests come mainly from the U.S., Australia, New Zealand, Malaysia, Hong Kong and the Philippines.

There is a small lobby on the ground floor with cocoon-shaped chairs, a stack of morning papers and two PCs with Internet access. The rest of the level is given over to the Quincy’s restaurant, which seats 40, mostly at simple tables for two and a few single tables for individuals who want to work on their laptops while eating. Wi-Fi is available throughout the entire hotel, and there are power outlets around the restaurant as well. The restaurant is not open to the public; it is reserved for hotel guests only. The staff is efficient, accommodating and genuinely friendly without being forward.

As for meals, the Quincy’s guests may avail themselves to a more than ample buffet breakfast that includes eggs to order, cereals, croissants, Danish, fresh fruits, juices and, on some mornings, French toast. For guests who prefer Asian cuisine, there are noodles and either chicken or fish congee (rice porridge).

Lunch and dinner are served with guests having a choice of more than 10 entrees and usually a soup, with soft and hot drinks available. A typical lunch menu might include a beef burger, nasi goreng (a local favorite in which rice is fried with dried anchovies and hot chilies and served with fried chicken, a sunny-side up egg, cucumbers and a local chili paste), a club sandwich, a tuna sandwich or a vegetarian pasta dish.

Dinner choices might include filet of sirloin steak or Pacific dory, lasagna al forno, rigatoni all Amatriciana, crayfish fried rice or maccheroni ai funghi con salsa zafferano.

And the amenities by no means end there. From 6 to 8 p.m., a cocktail hour of complimentary beer and wine takes place. Then, there is the matter of laundry and dry cleaning. Guests may bring down two items for laundry service per day, to be delivered within 24 hours, all included. Up on the 12th floor is a well-equipped exercise room with a variety of equipment and free weights, along with a sauna and steam room and an outdoor infinity pool. It is cantilevered out beyond the building’s edge — not a spot for an acrophobic.

For single occupancy, a room is $250; the second guest pays about $43. In Singapore, no tipping is required, except at restaurants and hotels, where a 10 percent service charge is added to bills, plus the government’s 7 percent Goods & Services Tax. You will see them expressed on most bills as “+ +.” The GST is like the VAT in Europe but, for services, foreign visitors can’t get a refund upon their departure. That refund is available only for material purchases exceeding $75.

It’s not exactly a hardship, but the Quincy does not offer room service or turndown service. It has no function rooms, either.

So how did the Quincy Hotel come about? Not surprisingly, it took a company with considerable resources and a healthy dose of creativity, and even whimsy. The property is owned by the Far East Organization (FEO), Singapore’s largest owner and operator of hotels — six — as well as apartment and condo buildings.

FEO accepted the challenge of building a boutique business hotel, but one by which the owner’s own admission was to be “quirky and different.” That goal, in my opinion, was very much achieved, inside and out, with the added feature that it would be all-inclusive to a degree not duplicated anywhere in Asia and probably elsewhere.

Said Natalie Soh, manager, corporate affairs for FEO, “We did it because we could.”

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