SriLankan Airlines has been honored with the Imperial Mark award
from the Imperial Mark Commission, making them the only airline in
Asia to receive such a distinguished award. The award is recognized
as a global tribute for excellence of a company's levels of service
Dating back more than 300 years, the Imperial Mark is one of the
world's oldest honors presented to an organization for
extraordinary service. Of the many companies that apply for the
Imperial Mark, less than 1 percent are nominated for consideration
because of the stringent evaluation process.
The Imperial Mark is presented by the Imperial Mark Commission,
based in London and Philadelphia, after “meticulous” consideration
of each candidate's organization, according to officials. The Mark
is seen as a sign of exceptional quality denoting the highest level
of service in the world. A team from the Imperial Mark Commission
reviews each organization and compares it with standards prevailing
in their relevant industries.
In its report, the commission noted, "SriLankan Airlines has
managed to find a unique balance, infusing its service with a sense
of the SriLankan culture and friendliness while maintaining a
Airlines are evaluated with respect to their long-haul flights,
including cabin comfort, neatness, cuisine and professionalism of
staff. They also are critiqued on their attention to detail,
entertainment systems, check-in desks and business class lounges at
airports, as well as their efficiency in baggage handling.
"We are honored to receive this accolade, which is indeed a
special one among the many that we have won in recent years," said
Peter Hill, CEO of SriLankan. "Imperial Mark is not a subjective
popularity poll it is an expert evaluation of our magnificent
service, as well as an outstanding tribute to the professionalism
of our staff around the globe."
SriLankan joins the ranks of other companies that have been
awarded the Imperial Mark, including Omega watches, Clive Christian
perfumes and Tiffany & Co. of New York.
Sri Lanka's National Carrier now flies to 51 destinations in 28
countries across the globe. Its modern fleet consists of Airbus
A340, A330 and A320 aircraft, and it has in recent years won such
prestigious titles as World's Best Airline in a survey of Economy
Class passengers, World's Friendliest Cabin Staff, first runner-up
for World's Best Cabin Staff, Best Overall In-flight Entertainment
(small fleet), and World's Most Efficient Operator of Airbus A330s
SriLankan Airlines is one of the largest airlines in Asia, and is
a previous winner of the Best South Asian Airline Award for 2005
and with its positioning of Colombo, Sri Lanka as the gateway to
India now offers almost 100 weekly flights throughout India.