NCL Apologizes for Start-Up Woes

NCL America issues statement apologizing for “start-up challenges” on its Hawaii cruises


NCL America took the unusual step of issuing a statement apologizing for “start-up challenges” on its Hawaii cruises on the U.S.-flagged Pride of Aloha.

“The company is taking aggressive actions to ensure quality levels quickly reach the high levels the company is known for,” the statement said.

NCL America said it would refund 50 percent of the service charge for all past cruisers, as well as issue credit certificates for future cruises. Agents will receive a $50 fee, in addition to commission, when they rebook those clients on Pride of America or Pride of Aloha cruises at discounted rates.

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