Royal Caribbean Relaunches University of Wow

New section on revitalized ships helps agents keep current By: Marilyn Green
An Owner suite on Splendour of the Seas, which was one of the first Vision-class ships to be revitalized // © Royal Caribbean International
An Owner suite on Splendour of the Seas, which was one of the first Vision-class ships to be revitalized // © Royal Caribbean International

The Details

Royal Caribbean
www.royalcaribbean.com

Taking another step in its Loyal to You Always commitment to the travel agent community, Royal Caribbean International (RCI) has relaunched its online travel agent training and development program, University of Wow. First rolled out in 2006, the newly enhanced University of Wow aims to expand agents’ knowledge so they can exceed their goals and better market their businesses.

New features include not only a refreshed look and a revised list of graduate incentives, but also the most up-to-date coursework to provide agents with a deeper knowledge of RCI’s brand, fleet of ships, destinations and onboard experience. Seasoned travel partners also are able to gain continued education, including CLIA credits.

Among the 11 Expert Courses and 21 Expert Plus Courses, agents can explore the University of Wow platform and learn about the cruise line’s multi-ship revitalization program. Expert-level agents who complete this new module will receive a free University of Wow T-shirt while supplies last.

“We recognize the crucial role travel agents play in helping to create memorable Royal Caribbean vacations for their customers, and the new features of University of Wow will help to provide them with the tools and resources necessary to excel in today’s vacation sales environment,” said Vicki Freed, senior vice president of sales, trade support and services. “The University of Wow is an extension of our Loyal to You Always commitment to educating the travel agent community on our brand to help grow their business and increase their profits.”

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