In-depth training on the resort's new website is specifically designed for travel agents. // © 2016 Universal Orlando Resort
Feature image (above): Skull Island: Reign of Kong is among attractions drawing families to Universal Orlando Resort. // © 2016 Universal Orlando Resort
Universal Orlando Resort has long captured the attention of theme-park goers, and the buzz has grown louder with the resort’s recent addition of The Wizarding World of Harry Potter and the upcoming summer debut of 3-D ride Skull Island: Reign of Kong. Because travel agents are key partners in resort sales, Universal Orlando has unveiled a new travel agent website designed to better support travel advisors as the destination evolves.
The all-new website, UniversalTravelAgents.com, is home to custom tools and resources for agents, including a comprehensive online training course that allows participants to become certified Universal Orlando Resort Specialists. The program offers an in-depth look at the resort’s two theme parks; on-site hotels; and dining and entertainment complex Universal CityWalk. Travel agents may complete the program at their own pace.
Additional website perks include access to the most up-to-date information on Universal Orlando’s ticket, resort and package offerings; digital materials for download; customizable sales tools for agent use; and an online ordering system.
To access the website, travel agents create a complimentary user account. Any agent previously registered with the resort should re-register to ensure they receive all communications.
“Universal Orlando values its long-standing partnership with the travel agent community,” said Frank Belzer, senior vice president of destination sales for Universal Orlando Resort. “When agents expressed a need for a more comprehensive website with real-time package and ticketing information, we listened. With the range of education and sales tools now available, we are able to better inform and engage with travel agents to help them sell and plan one-of-a-kind Universal Orlando vacations for their clients.”