HVCB Service Is Golden

Bureau is honored for the 17th consecutive year

By: Dawna L. Robertson

For 17 years straight, the readers of Meetings & Conventions magazine have presented the Hawaii Visitors and Convention Bureau (HVCB) with its Gold Service Award. Meetings and Conventions is one of the nation’s leading meeting trade publications.

The HVCB was honored in 2006 for the outstanding support that meeting planners and their clients received when hosting business meetings, conferences and events in the Hawaiian Islands.

Michael Murray, CMP, CMM, CASE, HVCB’s vice president of sales and marketing for corporate meetings and incentives (CMI), said the award validates the industry-wide professionalism and quality of customer service that Hawaii offers.

“Make no mistake. Earning the Gold Service Award year after year is a team effort that everyone in our industry deserves some measure of credit,” Murray remarked. “This award reflects how collaboratively we all work together HVCB, the Hawaii Convention Center, our Island Chapters and industry partners statewide to help clients make the most of their Hawaii meeting experience.”

What makes this award particularly meaningful to HVCB is that it is determined by the votes of meeting planners throughout the country.

The criteria that meeting planners used in determining award recipients included professionalism of staff, support on hotels and site inspections, assistance with ground transportation planning, guidance on local attractions, and liaison with local vendors and services.

HVCB will receive its Gold Service Award on November 10 at Meetings & Conventions’ Gold Awards ceremony in New York City, and will also be featured along with other award winners in the magazine’s November issue.