Tools of the Trade

Hawaii World helps agents sell the islands

By: Marty Wentzel

Hyatt Regency Waikiki
Hawaii World offers clients a bevy of
amenities at the Hyatt Regency Waikiki.
Hawaii World president Mary Twist firmly believes in giving agents as many tools as possible to help them sell the islands.

“We’re all about helping agents offer their clients things that no other company does,” said Twist.

An example is the wholesaler’s exclusive program with Avis, allowing clients to bypass car rental check-in lines. Online pre-registration speeds the process on Maui, where arriving clients are driven directly from the airport to their cars. On the Big Island, a quick shuttle ride leads them to the Avis lot, where an agent hands them their keys and contract. On Kauai, passengers walk from baggage claim to the Avis counter for instant key and contract retrieval.

Hawaii World’s Web site, redesigned last year, provides agents with a direct link to all of the its promotions, such as its recent two-for-one air special from the West Coast.

“Our goal is to integrate our site with the travel agent’s personal touch, so clients don’t feel the need to stray to other sites that have booking engines,” said Twist.

Agents can only benefit from keeping abreast of Hawaii World’s many value-added resort offers, said Twist.

Hawaii World and parent company Pleasant Holidays enjoy a privileged relationship with the Diamond Level at the Hyatt Regency Waikiki. Currently, clients get the third night free on that level, which includes access to a concierge floor and a bevy of amenities.

Also on Oahu, Hawaii World’s current Triple Value promotion at the Hilton Hawaiian Village Beach Resort and Spa comes with five nights in Kalia Tower mountain-view accommodations, a guaranteed one-category room upgrade, $50 dining credit and private taxi transfers. The cost of $797 per person, double occupancy, is good on travel through Dec. 25.

At the Hyatt Regency Maui, clients get the third night free in an oceanfront room and breakfast for two (April-June and Aug-Dec.). When booking the Sheraton Maui between April 20 and May 25, they receive the third night free in an oceanview category or higher, daily breakfast for two and a room upgrade.

When participating in Hawaii World’s Travel Reward Incentive Plan (TRIP), the perks add up quickly because Pleasant Holidays bookings also apply. For every $10 in commissionable sales with either wholesaler, agents earn one point. As they accumulate points, agents can turn them in for travel and cash rewards. Agents have up to two years to redeem points, and they often have the chance to earn bonus points.

“TRIP is more advantageous than most rewards programs,” said Twist.


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