Marriott International Updates 'Hotel Excellence!' Agent Training Program

Marriott's agent training program features tutorials and an efficient technology platform By: Skye Mayring
Marriott’s updated agent training program offers information on brand innovations and new properties. // © 2014 Marriott international
Marriott’s updated agent training program offers information on brand innovations and new properties. // © 2014 Marriott international

The Details

Marriott International
www.marriott.com

Thanks to Marriott International’s updated training program, travel agents can be better positioned to find the right hotels to fit their clients’ needs. The revamped Hotel Excellence! (HE!) training program features comprehensive tutorials and a streamlined technology platform to bring high-quality continuing education to agents in a flexible format that can be accessed by any web-enabled device.

When HE! first launched in 1999, Marriott had eight brands and 1,900 lodging properties across 56 countries and territories. Today, Marriott’s portfolio has grown to include 18 brands and more than 4,000 properties in 78 countries and territories around the world. 

The updated HE! program provides a broad overview of the hotel industry, while also educating agents about Marriott’s innovations and expanded portfolio. Specifically, the training includes information around the transformation of the flagship Marriott Hotels brand, as well as details on the company’s newest hotel brands — the Autograph Collection, AC Hotels by Marriott, Moxy Hotels and Protea Hotels.

“A recent survey by the American Society of Travel Agents found that more than half of leisure travelers who used a travel agent said their vacations were better than trips booked without an agent,” said Stephanie Linnartz, executive vice president and chief marketing and commercial officer, Marriott International. “Marriott understands the value that travel agents provide to customers, which is why we are committed to our Hotel Excellence! training. We want agents to be equipped with the tools to help their clients book memorable vacations and productive business trips."

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