For many agencies with small staffs, daily ARC reporting, as
proposed by a new ARC plan, would be a major hassle and
But for other agencies that are not so high on selling air
tickets to begin with, it would be at best (or worst) a half-hour
per day job.
Janet Staton, owner of Vista Travel in Las Cruces, N.M., said it
takes one of her staffers at least two hours a week to do the ARC
report, depending on the amount of tickets her four agents sell,
the number of voids and exchanges they implement and the amount of
checking and rechecking needed for accuracy.
Multiply that by five and Staton said that the 10 hours a week
an agent spends doing the reports is time taken away from her real
job selling travel.
“Daily reporting would not be an improvement for my business,”
she said. Even with weekly reporting, the way Staton sets up her
work schedules makes it difficult to have someone in the office
every day dedicated to do the work. Currently, agent Diane
Cashman-Howard works mornings while Staton comes to the office in
the afternoons, meaning, at most, there are only three agents in
the office at one time.
“If ARC goes to daily reporting, I don’t even want to think of
the personnel nightmare this will entail,” she said. “One of us
will have to become a full-time accountant instead of a part-time
accountant and part-time travel agent.”
Karen Torello, manager of Holiday Travel in Burlingame, Calif.,
has six employees at her office. She said daily reporting would be
an “inconvenience,” but not a major problem.
“We’re just doing less and less air sales,” she said. “Our
report is not complicated, it takes about a half-hour.” Even big
agencies with lots of employees will have to readjust with daily
Brad Anderson at Anderson Travel & Cruises in San Diego said
the accountant who handles the ARC report for his 100 employees in
eight branches comes into the office three days a week.
Otherwise, Anderson said daily reporting would also be an
“The airlines don’t need more reasons for us to stop selling
air,” he said. “They need more support from us. This will make it a
little tougher for us to recommend our clients to fly.”