You may well still harbor some resentment against air carriers.
Many agents continue to feel snubbed by the virtual elimination of
commissions. I certainly understand your frustrations. But wasting
any more time and energy on this matter is solely that a waste of
your precious time. As the industry evolves, many agents have found
ways to fill this gap in revenues through the implementation of
service fees. Your clients will surely understand the assessment of
such fees if you are able to demonstrate the worth of the extra
cost through your expertise, knowledge and advice.
Like it or not, agents have no choice but to fill their clients’
needs to travel by air. It therefore behooves you to be well-versed
in the growing options available to fliers. Low-cost carriers are
giving major lines something to think about. Your clients will
appreciate your efforts to find the best fares and most convenient
routes, and will show this appreciation through return business and
referrals. So don’t begrudge the extra time it takes to find
travelers the best flight to suit their needs. It will pay off in
the long run.