Carnival Cruise Lines has promoted Lynn C. Torrent to executive vice president of sales and guest services. In her new position, Torrent has overall responsibility for the cruise line’s worldwide sales, reservations and guest services functions. She is also responsible for Carnival’s Care Team, which provides assistance and support to guests and their families should medical incidents or other emergency situations arise.
Torrent was most recently Carnival’s senior vice president of sales and guest services, and previously served as president and CEO, North America, for Costa Cruises.
“Lynn has been a terrific asset to our company and, during the past year, has made significant strides in reorganizing our customer contact centers with a focus on delivering quality service to our guests and travel agent partners. At the same time, with our outstanding sales team, she has developed a comprehensive sales strategy aimed at supporting our travel agent partners with new tools and training, as well as professional support,” said Gerry Cahill, president and CEO of Carnival Cruise Lines.