Walt Disney Parks and Resorts took an Illinois travel agent to task
for stating on her business card that she’s a Disney specialist,
according to a Travel Weekly report.
Disney also forced Lynn Sullivan to remove Disney characters
from a mural in her agency. Sullivan, who completed the specialist
course and works for Travel With Ease in Oswego, said she has
complied with Disney’s directive.
For its part, Disney said it might revise its College of Disney
Knowledge handbook to make it more clear to agents about when they
can and cannot make their specialist affiliation with the company
According to Disney, it’s a matter of “brand integrity.”