A system error causing the mailing of a generic “Welcome to the
Industry” letter to at least 100 OSSN agents was responsible for a
premature announcement that Marriott was accepting OSSN’s TRUE ID
program (News, Aug. 26).
The letters, according to Terry Lee, Marriott’s senior director
of travel agent programs and relations, welcomed the non-ARC ARTA
and OSSN agents into the ranks of agencies earning commissions from
While the error has been corrected, Lee said, in good faith,
Marriott will pay agencies commissions for any bookings made from
the time the letters arrived through Aug. 23.
Marriott does not recognize OSSN’s TRUE ID card numbers or
ASTA’s Travelsellers.com program as bona fide professional agent
Marriott reaffirmed its policy of accepting only two designators
for independent agencies IATAN’s Travel Industry Designator Service
and IATA’s Travel Industry Designator Service, which operates
outside the United States.