Marriott Relents on Alternate IDs

OSSN’s TRUE ID card holders can now book Marriott hotels and get paid

In a turn of events from last month, Marriott Corp. has changed its mind about accepting bookings from OSSN’s TRUE ID holders.

In recent “Welcome Acceptance” letters to TRUE ID holders, Marriott states: “Congratulations on the new appointment of your [travel agency] and welcome to the travel industry.”

Last month, OSSN President Gary Fee informed Marriott International that the chain is losing up to $5 million in potential sales per year by not allowing independent contractor bookings (News, July 18).

Fee added that if Marriott included ASTA’s ID holders, the total would be closer to $10 million per year.

At that point, Marriott responded that it accepts only two designations for independent agents: IATA’s Travel Industry Designator Service operated outside the U.S. and the Travel Services Intermediary program operated by IATAN.

“It appears that Marriott has recognized the importance of the non-ARC seller of travel and the tremendous role that these sellers now contribute to the booking process,” Fee said.