The July 7 terrorist attacks on London’s transport system,
though devastating, are not likely to have a bruising affect on the
travel industry. A day after the bombing, airlines and tour
operators report few cancellations.
April Merenda, vice president of sales and marketing for
Maupintour and Gutsy Women Travel said there were no cancellations
on their Classic Family Adventures tour, leaving this weekend and
stopping in London.
“London handled the situation well. I think there was a similar
reaction to Madrid. It’s not like the fallout after 9/11,” she
To reassure clients about travel to London representatives made
phone calls to travelers on the tour.
“We reassured them that everything was okay and I think that
helped,” said Merenda.
Apart from seeing an in-creased volume of calls in their call
center, Scott Nisbet, vice president of marketing for the Globus
Family of Brands had a similar opinion.
“There hasn’t been a flood of cancellations; you could count
them on one hand,” he said. In fact we have about the same number
of cancellations for Europe as for the hurricane in the Caribbean.
Things have been very similar to Madrid.”
In London, Globus is seeing tours running and only a few clients
have been diverted to alternate hotels.
“The theaters are dark tonight and some people have been
diverted to different hotels because they were inaccessible but
really, it’s business as usual,” Nisbet said on the day of the
attacks. “A lot of the precautions, like 24-hour cancellation
insurance, have been in place since 9/11.”
All normal cancellation policies are in affect for the
Airlines like United and American have posted notices on their
Web sites alerting passengers to the attacks and informing them
about new policies for passengers ticketed to London.
United’s site states that the airline has revised its ticketing
policies for travel to and from London Heathrow Airport. The new
policies apply to passengers ticketed until July 22.
American Airlines has a similar policy allowing ticketed
passengers going to London to change the origination travel date up
to July 31 without a fee or penalty.
A day after the attacks, London Transport is up and running with
delays listed on their Web site. Theaters and restaurants were
determined to return to normal schedules. The city is once again
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