Amid continuing growth, travel technology provider Trisept
Solutions announced an aggressive expansion plan last month that
includes the naming of Michael Robinson to the new position of vice
president of enterprise architecture and quality at the company’s
Milwaukee, Wis., headquarters.
John Ische, Trisept Solutions president and chief executive,
recently spoke to TravelAge West about the company’s
growth, as well as other trends in the industry.
Q: What’s driving the company’s decision to
A: VAX VacationAccess has become a cornerstone
over the last few years and now that we have three GDS Sabre,
Amadeus and Worldspan it’s a springboard of success to the rest of
the marketplace. ... We’ve seen VAX sales up 20 percent for the
first couple weeks of this year, mirroring the rest of our growth.
Mike Robinson was responsible for technology architecture at Sabre,
and he’ll have a similar role here.
Q: What are some of the plans in the year ahead
any particular improvements or focus on segments of Trisept
A: We’re very focused on all aspects of the
leisure travel segment and expect to launch initiatives across the
sectors. Obviously we’ll continue to work with VAX as the leading
piece. ... Just recently, we launched our cruise-booking engine,
which is something new we’re rolling out on VAX this year featuring
10 cruise lines. It’s live and in use, and we expect to market that
to agents beginning [this month].
Q: Particularly for agents, what might be some of
the new tech developments in the next year or so?
A: The cruise piece is the biggest. ... We’re
really optimistic about the cruise product agents that have booked
on it really like it ... particularly the cruise content from trip
itineraries to deck plans, and the simple five-step process. The
other one is trying to integrate VAX into the agency desktop
integrating it more with Trams in Back Office and other marketing
tools agencies use, to make that even stronger and integrate data
to make it easier for agents to use.
Q: How can travel professionals better assess
their needs amid a plethora of changes and information?
A: There is a lot of tech buzz out there. One of
the keys for agents, I would say, is to work with partners and
providers you know and trust. ... Work with a technology provider
that has a track record of delivering results. It is difficult, and
there are so many different alternatives to choose from a key is in
making the technology all work together.