Tech Q&A

John Ische, President and CEO, Trisept Solutions

By: J.L. Erickson

Amid continuing growth, travel technology provider Trisept Solutions announced an aggressive expansion plan last month that includes the naming of Michael Robinson to the new position of vice president of enterprise architecture and quality at the company’s Milwaukee, Wis., headquarters.
John Ische, Trisept Solutions president and chief executive, recently spoke to TravelAge West about the company’s growth, as well as other trends in the industry.

Q: What’s driving the company’s decision to expand?
A: VAX VacationAccess has become a cornerstone over the last few years and now that we have three GDS Sabre, Amadeus and Worldspan it’s a springboard of success to the rest of the marketplace. ... We’ve seen VAX sales up 20 percent for the first couple weeks of this year, mirroring the rest of our growth. Mike Robinson was responsible for technology architecture at Sabre, and he’ll have a similar role here.

Q: What are some of the plans in the year ahead any particular improvements or focus on segments of Trisept services?
A: We’re very focused on all aspects of the leisure travel segment and expect to launch initiatives across the sectors. Obviously we’ll continue to work with VAX as the leading piece. ... Just recently, we launched our cruise-booking engine, which is something new we’re rolling out on VAX this year featuring 10 cruise lines. It’s live and in use, and we expect to market that to agents beginning [this month].

Q: Particularly for agents, what might be some of the new tech developments in the next year or so?
A: The cruise piece is the biggest. ... We’re really optimistic about the cruise product agents that have booked on it really like it ... particularly the cruise content from trip itineraries to deck plans, and the simple five-step process. The other one is trying to integrate VAX into the agency desktop integrating it more with Trams in Back Office and other marketing tools agencies use, to make that even stronger and integrate data to make it easier for agents to use.

Q: How can travel professionals better assess their needs amid a plethora of changes and information?
A: There is a lot of tech buzz out there. One of the keys for agents, I would say, is to work with partners and providers you know and trust. ... Work with a technology provider that has a track record of delivering results. It is difficult, and there are so many different alternatives to choose from a key is in making the technology all work together.