When in Las Vegas, don’t we all dream of being treated like a
high-roller? For clients booked at the Monte Carlo Resort and
Casino, that dream may be closer than they realize all that’s
re-quired for the much-sought-after VIP treatment is a room on the
hotel’s specially designated Concierge Floor. And anyone can book
Since the Monte Carlo opened a decade or so ago, the 45 rooms
and 15 suites on the top floor of the hotel have been designated
for VIPs. Agents can book this room-class for their clients just
like they book any other room in the hotel, but guests staying here
will receive a variety of perks.
The special treatment begins before guests even get to the
floor: Those staying on the concierge level need to insert their
room key into a slot in the elevator to be able to stop on the top
floor. While this may seem like a relatively minor treat, it can
actually go a long way toward creating a feeling of exclusivity and
prestige for clients. On a recent press visit to the hotel, other
guests always took notice when a special key was required to go to
the “penthouse” floor.
Once guests exit the elevator, they are greeted by a concierge
at a desk at the center of the floor. The concierge can help guests
arrange for show tickets (possibly even for sold-out shows),
hard-to-get dinner reservations, sightseeing activities and any
other “reasonable request” (although what “reasonable” means in Las
Vegas is anybody’s guess). Guests also have use of a special Club
Monaco lounge. Both the concierge service and the lounge are
available from 7 a.m.-10 p.m. each day.
“Overall, the guests say they are pleasantly surprised with the
VIP treatment they get on the 32nd floor,” said Chris McGahey,
director of hotel operations. “And they are always especially
pleased with the VIP lounge.”
And rightly so, as the lounge is stocked with complimentary food
and drinks including bagels and lox in the morning; finger
sandwiches and fresh fruit throughout the day; and hot appetizers
and cocktails in the evening. During our stay, the lounge served
mini beef wellington, chicken satay and shrimp tempura, among other
“Guests who are used to the concept of a VIP lounge expect a
complimentary continental breakfast and maybe a glass of wine in
the evening,” said McGahey. “But they are blown away by the wide
range of choices they have in our lounge. It adds real value to the
As I recently discovered, for families with small children, the
convenience of having easy access to snacks and drinks such as
fruit, milk and crackers was especially helpful not to mention
those pre-dinner appetizers and cocktails for the grown-ups. And
having the concierge on hand as a source for information on city
attractions and events is a great perk as well.
“Our concierge are usually seasoned employees,” said McGahey.
“They have a lot of experience, as well as a lot of connections in
this town. So they can often get reservations and show tickets when
McGahey also said that because there are a lot of repeat guests
on the Concierge Floor, a sense of community often forms around the
lounge, and in a 3,000-room hotel, anything that helps guests feel
more at home is a positive.
“It’s part of our overall philosophy,” McGahey said. “We don’t
just want to supply the minimum, we want to excel.”
The Monte Carlo’s Concierge Floor is an especially good value
during low season when clients can get this upgraded class of rooms
for equal or less than a standard room at other times.
Rack rates for 2006 are: $104.95-$294.95 for standard rooms,
during the week, and $119.95-$309.95, weekends; $344.95-$844.95,
for suites during the week, and $359.95- $859.95, weekends.