Counseling the Counselors

"Talk to the Expert" system shows which reservationists have actually stayed at a particular hotel or condo

Condominium Connection prides itself on the knowledge of its reservations staff, so for travel agents needing in-depth information about a resort, the Hawaii wholesaler has launched Talk to the Expert, a system that shows which reservationists have actually stayed at a particular hotel or condo. The program also tells agents which staff members are available to chat by phone or by Skype.

“We want to share our expert knowledge with our travel agent partners, so they can do an even better job of counseling their client,” said Condominium Connection president Joseph Fienberg.
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