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Carnival Cruise Lines has updated and enhanced its learning tools for travel agents with the launch of Carnival Passport, a comprehensive new learning management system that houses all of the line’s training and education activities in one easy-to-access area within GoCCL.com. Carnival Passport replaces Carnival Cruise Lines University (CCLU) and provides agents with more flexible and customized learning options. Agents may select learning activities that best suit their particular educational needs while earning credits along the way. This differs from the former CCLU program, which outlined set activities for earning credits.
Passport has six levels: Fun Seeker, Extraordinary Explorer, Awesome Adventurer, Fantastic Voyager, Daring Discoverer and Grand Globetrotter. Upon completing each level, agents receive a certificate along with an electronic version of a logo stamp indicating their level of completion, which may be used in marketing materials. After completing a level, agents will be issued points that they can enter into Carnival’s Travel Agent Rewards Program. Carnival Passport offers agents the opportunity to earn more than 36,500 points in the Rewards Program, the most robust earning opportunity for the program yet.
"Carnival Passport reflects the feedback we have received from countless travel partners across the country in terms of expanding our training program to include greater customization and provide a more comprehensive and user-friendly platform,” said Joni Rein, vice president of worldwide sales.
Travel agents earn credits within Carnival Passport by participating in tutorials, Webinars, trade shows, seminars at sea and the From Your Home to Our Home Port program. Carnival Passport also includes Carnival Adventures, the line’s new social learning game designed to help agents learn more about the company and its tools. Those who have earned degrees with CCLU will receive credit for their previously completed activities within Carnival Passport.