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Travel wholesaler Gogo Worldwide Vacations recently announced that it will provide 24-hour live sales and support service to travel agents, seven days a week, in order to assist them with emergency travel support and booking changes at all times.
“Everyone has a website available for agents to make around-the-clock bookings, and most have emergency support, but I believe we are the first wholesaler to have live consultants offering sales and support 24/7,” said Gogo president Michele Kish. “Agents tell us they have clients who call them at all hours and they are there for them. We felt we needed to be there for the agents to assist and support them in giving that high level of service.”
Now, agents who call 877-901-4646 can speak to an experienced, live consultant who can help them with making changes to existing bookings when their local branch is closed. Consultants from the 24/7 Sales & Support Team will also queue those bookings to local branches that can then service those bookings during regular business hours.
The 24/7 Sales & Support team will be based in the company’s Ramsey, N.J., headquarters and will also provide emergency support services to traveling clients.