Sign Up for Our Monthly Hawaii Newsletter
“We’ve been listening to what our guests and the travel industry
have been saying relating to adventure activities, and we’ve spent
the last two years developing a state-of-the-art, dynamic, safe,
educational and environmentally friendly program,” said Adam Quinn,
the activities director for Kapalua Resort.
The new attraction features one of the largest and longest
(2,200 feet) zipline systems in North America, complete with eight
dual-track runs, two suspension bridges, a comprehensive high ropes
challenge course and a four-station climbing tower. The zipline
system rises above the tree canopy, deep ravines and natural
features of the Northwest Maui resort.
Adding to the adventure, the Mountain Outpost experience offers
clients the chance to learn about the geological, natural and
cultural history of the area from guides who have been trained in
guest services, safety and first aid, as well as the history,
culture, flora and fauna of the area.
The new 4,500-square-foot Adventure Center is located beneath
the Kapalua Golf Academy, luring clients before and after their
activities with its retail shop, cafe dining, coffee bar, adventure
concierges and multimedia informational displays.
While not the first zipline course in Hawaii, the multifaceted
Kapalua version stands apart, said Quinn.
“There is only one other zipline operator on Maui and no other
challenge course on this island,” he said. “Our ziplines run
side-by-side throughout the course, providing an experience at a
competitive price with at least double the adventure.”
Kapalua Adventures has been designed to impact the natural
environment as little as possible. Clients embarking on an
excursion are transported from the Adventure Center to the Mountain
Outpost in biodiesel vehicles. Ziplines allow guests to view plant
and bird life without disrupting the ecosystem, and guides make
sure that guests remain on foot paths. Environmentally conscious
clients can rest assured that their fun will also do good. Kapalua
Resort has pledged 10 percent of the profits generated by the
Adventure Center to the Puu Kukui Watershed Preserve. The
preserve’s delicate ecosystem harbors several of the world’s rarest
plants and insects.
According to Quinn, the attraction is helping Kapalua set a new
standard for Hawaii resort destinations by incorporating
full-service activities and adventures that appeal to families.
“In the long run, watch for Kapalua Adventures to raise the bar
even higher with over 100 miles of hiking, mountain biking and
equestrian trails, as well as outrigger paddling and sailing canoe
programs,” he said. “All of this rolls up into guest satisfaction,
which shines back to the agent’s recommendations.
“The new level and higher standard of engineering and
programming for our products will require everyone in this young
industry to re-evaluate their services,” Quinn said.
After a thrilling day of zipping, climbing, snorkeling, scuba
diving and golfing, clients can choose from an impressive selection
of fine dining options in the destination. For all of those
reasons, it’s easy to see why Quinn describes Kapalua Resort as
“the straight arrow in any travel agent’s quill that will enable
them to hit the target for their clients on the first call.”
Challenge Course: $50 per person. Two-hour zipline
course: $99 per person. Four-hour zipline and challenge course
tour: $159. Commission: Varies. Call for details.
A popular Kapalua Resort accommodation is offering an incentive
to travel and wholesale agents who book clients into one of its
newly designed suites.
Through Dec. 31, the Ritz-Carlton Kapalua is giving agents a
free night in a suite for every five cumulative suite room nights
Slated at press time for a January reopening, the resort
recently went through a $130 million renovation affecting
accommodations, restaurants, the spa and Ritz Kids program.