Owning It for 70 Years

Humble Beginnings – Sharing Aloha Since 1948

A lot has happened since Aqua-Aston Hospitality’s humble beginnings in 1948. The company started as one small hotel in Waikiki but, over the years, grew to include close to 40 managed hotels and resorts — more than any other hotel management company in Hawaii.

Today, the company manages condominium resorts, traditional hotels and vacation rentals in townhomes and villas. In addition to Hawaii, the company has a presence in Costa Rica, Arizona and Florida. Since September 2018, it is part of Marriott Vacations Worldwide’s diverse portfolio of more than 100 resorts, which serves nearly 650,000 owners and members.

The Keys to Success – Service, Diversity, Innovation and Social Responsibility

The Hawaiian term, “kuleana,” means a personal sense of responsibility.

In this context, Aqua-Aston Hospitality says it is both a privilege and a responsibility to provide exemplary service for guests, owners and associates.

Aqua-Aston guests, condo-unit owners and hotel owners have the benefit of robust professional services. Within each property, the company offers consistent brand standards, amenities and programming. It also operates Hawaii’s only 24/7 call center, providing service to guests and travel agents from around the globe.

Because the company operates full-service resorts, stylish boutique hotels, condominium retreats and affordable lodging, travelers, families and groups might say that its selection of accommodations can suit almost any lifestyle, taste or budget.

Recently, Aqua-Aston celebrated 70 years of being in business. A large part of the company’s success is tied to the support of the community. In fact, Aqua-Aston’s social responsibility program has fostered strong relationship with communities and destinations. The company supports a variety of nonprofits, causes and organizations that promote culture and art; equality and diversity; and environmental stewardship. One of the company’s most widely recognized initiatives is its “Reef Safe” public awareness campaign, which has been credited for helping Hawaii become the first state in the nation to ban the sale of certain sunscreens containing toxic chemicals linked to coral bleaching.

Company Culture – Rooted in Hawaii

Aqua-Aston Hospitality operates in many markets, but its headquarters remain in Hawaii and the company’s guest service culture is rooted in traditional Hawaiian values. These guiding principles, printed on posters in employee breakrooms and on pocket-size brochures for easy reference, define the Aqua-Aston Guest Experience, and include: Ho’okipa: Being a gracious host; Aloha: Making a connection; Ho’ohi: Showing respect; Pu olo mea maika’i: Creating memories; Kuleana: Owning it.

Working With Travel Advisors – True Leisure Market Experts

For more than 70 years, Aqua-Aston has been passionate about the destinations it operates in, and about delivering great stays and lasting memories to its guests. While many aspects of the travel industry have evolved, travelers are still not always informed about the destinations that interest them. Travel advisors have always been, and remain today, true experts in the leisure space.

Aqua-Aston values its partnership with travel advisors, because they guide their customers through the trip-planning process, share destination insights and information on the many different types of experiences on offer, and ultimately, influence where their customers choose to stay. Aqua-Aston is proud to continue to invest in its relationship with travel advisors with its cash-back booking bonus program, and by offering exclusive travel advisor rates.

www.aquaaston.com