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The study also finds that the average reported time that rental car customers wait while picking up or returning their rental car typically exceeds the reported wait times incurred during other parts of the travel experience that are measured by the firm. Rental car customers say they wait an average of 22 minutes to pick up their vehicle, and 14 minutes to return the vehicle, while air travelers report waiting an average of 13 minutes to obtain a boarding pass and check baggage, 15 minutes to go through airport security, and 18 minutes to retrieve checked luggage. Hotel customers report waiting 10 minutes, on average, to check in.
Additionally, new research by the National Association of Insurance Commissioners (NAIC) indicates that a large percentage of U.S. consumers are confused about whether to buy insurance when renting a car. Many people purchase insurance without knowing whether their existing auto policies or credit card benefits are adequate. The survey found that consumers often purchase unnecessary insurance and end up wasting money. Or, they inadvertently underinsure their rental car. More information about rental car insurance is available at the NAIC consumer Web site, www.insureuonline.org.
Letterman began his career with American Express in 1962 as a travel writer. His two stints with American Express spanned a total of 22 years, and concluded with his role as vice president and general manager of inbound U.S. travel. He later served as president of Cove Enterprises, Carlson Travel Network and Global Vacation Group, the previous parent company of Classic Vacations.
“We are delighted to implement access to Southwest Airline’s fares and inventory through Galileo and to provide our customers with unique functionality,” said Jean Collier, vice president, supplier services, Travelport GDS, Americas.
“Our Live Leads program continues to expand and we are confident that in 2008 we will be presented with more opportunities to grow. That said, we are committed to adding professional Independent Affiliates to AVC who are serious about making a difference in the way we sell travel,” said Brad Anderson, co-president of AVC.