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Mark Bernardo is the new W Insider at W Los Angeles – Westwood. In this head concierge position, Bernardo will be the hotel’s ambassador to discovering new restaurants and venues and will provide guests with his knowledge and expertise. As the Insider, he supervises a concierge staff of six.A graduate of Western Illinois University, Bernardo holds a bachelor’s degree in hotel and restaurant management with aspirations of someday becoming a restaurateur. He started his hospitality career in 2008 at the Welcome Office of W Chicago -– City Center. After two years at the W’s in Chicago, Bernardo moved to Los Angeles and served as the assistant beverage and food manager.