2020 Winners

AIRLINE

Best Airline, Domestic

Winners

Delta Air Lines


Editor's Pick

Southwest Airlines

United Airlines

Alaska Airlines

American Airlines

Best Airline, International

Winners

Emirates


Editor's Pick

Lufthansa

Singapore Airlines

Virgin Atlantic

Air New Zealand

Best Airline Vacation Brand

Winners

Delta Vacations


Editor's Pick

Qantas Vacations

Southwest Vacations

United Vacations

American Airlines Vacations

CAR RENTAL

Car Rental Company Providing the Best Travel Advisor Support

Winners

Enterprise


Editor's Pick

Hertz

Avis

Car Rental Company Providing the Highest Client Satisfaction

Winners

Enterprise


Editor's Pick

Hertz

Avis

CRUISE

Cruise Line with the Highest Client Satisfaction (less than 1, 300 passengers)

Winners

Viking


Editor's Pick

Crystal

Regent Seven Seas Cruises

Seabourn Cruise Line

Silversea Cruises

Cruise Line with the Highest Client Satisfaction (more than 1, 300 passengers)

Winners

Celebrity Cruises


Editor's Pick

Holland America Line

Norwegian Cruise Line

Princess Cruises

Royal Caribbean International

Cruise Line Providing the Best Travel Advisor Support (ocean-going)

Winners

Royal Caribbean International


Editor's Pick

Carnival Cruise Line

Celebrity Cruise Line

Norwegian Cruise Line

Princess Cruises

Best New Ship (ocean-going)

Winners

Norwegian Encore, Norwegian Cruise Line


Editor's Pick

Sky Princess, Princess Cruises

Viking Jupiter, Viking

Carnival Panorama, Carnival Cruise Line

MSC Grandiosa, MSC Cruises

Best Onboard Dining (ocean-going/less than 1,300 passengers)

Winners

Seabourn Cruise Line


Editor's Pick

Silversea Cruises

Windstar Cruises

Crystal

Oceania Cruises

Best Onboard Dining (ocean-going/more than 1,300 passengers)

Winners

Celebrity Cruises


Editor's Pick

Holland America Line

Norwegian Cruise Line

Princess Cruises

Royal Caribbean International

Best Refurbished Ship (ocean-going)

Winners

Celebrity Millennium, Celebrity Cruises


Editor's Pick

Norwegian Joy, Norwegian Cruise Line

Oasis of the Seas, Royal Caribbean International

Silver Shadow, Silversea Cruises

Carnival Sunrise (formerly Triumph), Carnival Cruise Line

Best Cruise Line for Shows and Nightlife

Winners

Royal Caribbean International


Editor's Pick

Carnival Cruise Line

Disney Cruise Line

Celebrity Cruises

Norwegian Cruise Line

Best Multigenerational Cruise Line

Winners

Carnival Cruise Line


Editor's Pick

Disney Cruise Line

MSC Cruises

Norwegian Cruise Line

Royal Caribbean International

Best New Expedition Ship

Winners

Celebrity Flora, Celebrity Cruises


Editor's Pick

Greg Mortimer, Aurora Expeditions

Hanseatic Inspiration, Hapag-Lloyd Cruises

Roald Amundsen, Hurtigruten

Scenic Eclipse, Scenic Luxury Cruises & Tours

Best Small-Ship Line (ocean-going, less than 250 passengers)

Winners

Windstar Cruises


Editor's Pick

Crystal

Ponant

SeaDream Yacht Club

Star Clippers

Best Cruise Line for Alaska Sailings

Winners

Princess Cruises


Editor's Pick

Royal Caribbean International

Celebrity Cruises

Holland America Line

Norwegian Cruise Line

Best Cruise Line for Caribbean Sailings

Winners

Royal Caribbean International


Editor's Pick

Carnival Cruise Line

MSC Cruises

Norwegian Cruise Line

Princess Cruises

Best Cruise Line for Hawaii Sailings

Winners

Norwegian Cruise Line


Editor's Pick

UnCruise Adventures

Carnival Cruise Line

Holland America Line

Princess Cruises

Best Expedition Cruise Line (ocean-going)

Winners

Silversea Expeditions


Editor's Pick

UnCruise Adventures

Hurtigruten

Lindblad Expeditions - National Geographic

Scenic Luxury Cruises & Tours

Best World Cruise

Winners

Regent Seven Seas Cruises


Editor's Pick

Crystal

Holland America Line

Seabourn Cruise Line

Silversea Cruises

Best All-Inclusive Luxury Cruise Line

Winners

Regent Seven Seas Cruises


Editor's Pick

Silversea Cruises

Viking

Crystal

Seabourn Cruise Line

Best Suites, Cruise

Winners

Seabourn Cruise Line


Editor's Pick

Crystal

Cunard

Regent Seven Seas Cruises

Silversea Cruises

Cruise Line with the Best Consumer Marketing Campaign

Winners

Carnival Cruise Line


Editor's Pick

Disney Cruise Line

Norwegian Cruise Line

Royal Caribbean International

Viking

Best New Onboard Dining Venue

Winners

Bistro Sur La Mer, Princess Cruises


Editor's Pick

Carnival Kitchen, Carnival Cruise Line

HOLA! Tapas Bar by Ramón Freixa, MSC Cruises

Koko’s, Scenic Luxury Cruises & Tours

Onda by Scarpetta, Norwegian Cruise Line

River Cruise Line Providing the Best Travel Advisor Support

Winners

AmaWaterways


Editor's Pick

Avalon Waterways

Scenic Luxury Cruises & Tours

Uniworld Boutique River Cruise Collection

Viking

River Cruise Line with the Highest Client Satisfaction

Winners

AmaWaterways


Editor's Pick

Avalon Waterways

Scenic Luxury Cruises & Tours

Uniworld Boutique River Cruise Collection

Viking

Best New Ship (River Cruise)

Winners

AmaMagna, AmaWaterways


Editor's Pick

American Harmony, American Cruise Lines

Avalon Envision, Avalon Waterways

Emerald Harmony, Emerald Waterways

Viking Einar, Viking

Best Onboard Dining (River Cruise)

Winners

AmaWaterways


Editor's Pick

Avalon Waterways

Crystal

Scenic Luxury Cruises & Tours

Uniworld Boutique River Cruise Collection

Best River Cruise Line for U.S. Sailings

Winners

American Queen Steamboat Company


Editor's Pick

Blount Small Ship Adventures

Lindblad Expeditions - National Geographic

UnCruise Adventures

American Cruise Lines

Best Suites, River Cruise

Winners

Avalon Waterways


Editor's Pick

Crystal

Scenic Luxury Cruises & Tours

Uniworld Boutique River Cruise Collection

Tauck

Best River Cruise Line for Families

Winners

AmaWaterways


Editor's Pick

Avalon Waterways

CroisiEurope

Tauck

Uniworld Boutique River Cruise Collection

Best Company for Shore Excursions

Winners

ShoreTrips


Editor's Pick

CruisingExcursions.com

MyExcursions.com

Shore Excursions Group

Viator

DESTINATION

Destination with the Highest Client Satisfaction, Asia/South Pacific

Winners

Australia


Editor's Pick

Japan

New Zealand

Taiwan

Thailand

Destination with the Highest Client Satisfaction, Caribbean

Winners

Jamaica


Editor's Pick

Aruba

British Virgin Islands

Dominican Republic

U.S. Virgin Islands

Destination with the Highest Client Satisfaction, Central /South America

Winners

Costa Rica


Editor's Pick

Argentina

Brazil

Chile

Peru

Destination with the Highest Client Satisfaction, Mexico

Winners

Riviera Maya


Editor's Pick

Riviera Nayarit

Cancun

Los Cabos

Puerto Vallarta

Destination with the Highest Client Satisfaction, U.S.

Winners

Hawaii


Editor's Pick

Alaska

California

Las Vegas

New York

Favorite Three-Night Destination to Sell

Winners

Las Vegas


Editor's Pick

Los Cabos

Napa Valley, Calif.

Aspen, Colo.

Disneyland Resort (Anaheim, Calif.)

RAIL

Best North American Rail Vacation Provider

Winners

Rocky Mountaineer


Editor's Pick

Railbookers

Via Rail Canada

Alaska Railroad

Amtrak Vacations

RESORT/HOTEL

Best New Resort or Major Renovation, Mexico

Winners

Barcelo Maya Riviera


Editor's Pick

Atelier Playa Mujeres

Live Aqua Urban Resort San Miguel de Allende

Palmaia, the House of Aia

Rosewood Mayakoba

Thompson Zihuatanejo

Best New Resort or Major Renovation, Los Cabos

Winners

Hard Rock Hotel Los Cabos


Editor's Pick

Four Seasons Los Cabos at Costa Palmas

Nobu Hotel Los Cabos

Waldorf Astoria Los Cabos Pedregal

Zadun, a Ritz-Carlton Reserve

Best New Resort or Major Renovation, Caribbean

Winners

Hyatt Ziva/Zilara Cap Cana


Editor's Pick

Club Med Miches Playa Esmeralda

Four Seasons Resort Nevis

Iberostar Selection Bavaro

Royalton Antigua Resort & Spa

Sanctuary Cap Cana

Best New Resort or Major Renovation, Hawaii

Winners

Waikiki Beachcomber by Outrigger, Oahu


Editor's Pick

Four Seasons Hotel Lanai at Koele, a Sensei Retreat

Halepuna Waikiki by Halekulani, Oahu

Renew, Oahu

Sheraton Kauai Coconut Beach Resort

Best Hotel Chain, Europe

Winners

Marriott International


Editor's Pick

Melia Hotels International

AccorHotels

Hilton Worldwide

InterContinental Hotels & Resorts

Best Hotel Chain, Hawaii

Winners

Outrigger Hotels & Resorts


Editor's Pick

Aqua-Aston Hospitality

Four Seasons Resorts Hawaii

Hilton Worldwide

Marriott Hawaii

Best All-Inclusive Hotel Group, Caribbean

Winners

AMResorts


Editor's Pick

Club Med

Iberostar Hotels & Resorts

Playa Hotels & Resorts

Sandals Resorts International

Best All-Inclusive Hotel Group, Mexico

Winners

Playa Hotels & Resorts


Editor's Pick

La Coleccion by Posadas

Palladium Hotel Group

AIC Hotel Group

Karisma Hotels & Resorts

Best Hotel Brand, U.S.

Winners

Marriott International


Editor's Pick

The Ritz-Carlton Hotel Company

Hilton Worldwide

Hyatt Hotels Corporation

InterContinental Hotels Group

Hotel/Resort Chain Providing the Best Travel Advisor Support

Winners

Marriott International


Editor's Pick

Fairmont Hotels and Resorts

Hilton Worldwide

Hyatt Hotel Corporation

InterContinental Hotels & Resorts

Best Hotel Brand for Families, Mexico

Winners

Dreams Resorts & Spas


Editor's Pick

Hotel Xcaret Mexico

Paradisus Resorts

Sandos Hotels & Resorts

Club Med

Best Hotel Brand for Families, Caribbean

Winners

Beaches


Editor's Pick

Club Med

Dreams Resorts & Spas

Sunscape Resorts & Spas

Atlantis

Best Hotel Brand for Families, Hawaii

Winners

Outrigger Hotels and Resorts


Editor's Pick

Marriott International

Aqua-Aston Hospitality

Hyatt Hotels Corporation

Hilton Worldwide

All-Inclusive Hotel Group Providing the Best Travel Advisor Support

Winners

Playa Hotels & Resorts


Editor's Pick

AIC Hotel Group

AMResorts

Iberostar Hotels & Resorts

Sandals Resorts International

TOUR OPERATOR

Escorted Tour Operator Providing the Best Travel Advisor Support

Winners

Globus Family of Brands


Editor's Pick

Collette

Insight Vacations

Trafalgar

Abercrombie & Kent

FIT Tour Operator Providing the Best Travel Advisor Support

Winners

Pleasant Holidays


Editor's Pick

Apple Vacations

Avanti Destinations

Funjet Vacations

Gogo Vacations

Best FIT Tour Operator, Europe

Winners

Avanti Destinations


Editor's Pick

Authentic Vacations

Funjet Vacations

GOGO Vacations

Travel Impressions

Best Escorted Tour Operator, Europe

Winners

Collette


Editor's Pick

Abercrombie & Kent

Globus Family of Brands

Insight Vacations

Trafalgar

Best Tour Operator, Africa

Winners

African Travel, Inc.


Editor's Pick

Great Safaris

Micato Safaris

Thomson Safaris

Abercrombie & Kent

Best Tour Operator, Asia

Winners

G Adventures


Editor's Pick

Trails of Indochina

Avanti Destinations

Intrepid Travel

SITA World Tours

Best Tour Operator, Australia/New Zealand/South Pacific

Winners

Goway Travel


Editor's Pick

Authentic Vacations

Down Under Answers

Pleasant Holidays

Travel2

Best Tour Operator, Caribbean

Winners

Delta Vacations


Editor's Pick

Gogo Vacations

Travel Impressions

Funjet Vacations

Apple Vacations

Best Tour Operator, Central/South America

Winners

Globus Family of Brands


Editor's Pick

Abercrombie & Kent

G Adventures

Goway Travel

Intrepid Travel

Best Tour Operator, Hawaii

Winners

Pleasant Holidays


Editor's Pick

Funjet Vacations

Apple Vacations

Blue Sky Tours

Delta Vacations

Best Tour Operator, Mexico

Winners

Gogo Vacations


Editor's Pick

Pleasant Holidays

Travel Impressions

Apple Vacations

Delta Vacations

Best Tour Operator for Adventure/Experiential Travel

Winners

G Adventures


Editor's Pick

Intrepid Travel

MT Sobek

Austin Adventures

Backroads

Best Tour Operator for Multigenerational Travel

Winners

Adventures by Disney


Editor's Pick

G Adventures

Tauck Bridges

Trafalgar

Abercrombie & Kent

Best Luxury Tour Operator

Winners

Tauck


Editor's Pick

Kensington Tours

Abercrombie & Kent

Butterfield & Robinson

Luxury Gold

TOURISM BOARD

International Tourism Board Providing the Best Travel Advisor Support

Winners

Jamaica Tourist Board


Editor's Pick

Tourism Australia

VisitBritain

Japan National Tourism Organization

Tourism New Zealand

U.S. Tourism Board Providing the Best Travel Advisor Support

Winners

Hawaii Visitors and Convention Bureau


Editor's Pick

Visit California

Visit Florida

Las Vegas Convention and Visitors Authority

New Orleans Convention & Visitors Bureau

TRAVEL INSURANCE

Best Travel Insurance Company

Winners

Allianz Global Assistance


Editor's Pick

CSA Travel Protection - Generali Global Assistance

Travelex Insurance Services

Travel Guard

Travel Insured