What
In response to Centers for Disease Control and Prevention’s (CDC) new requirement for a negative COVID-19 test for re-entry into the U.S., ALG Vacations (ALGV) has created a centralized resource and toolkit to provide advisors with guidance and clarification.
The site, www.vaxvacationaccess.com/cdcguidelines, provides immediate access to information and policies pertaining to CDC as ALGV receives it, as well as additional resources to help advisors adapt their business to these changing needs.
Why It Matters
At the beginning of the pandemic, ALGV promised to give travel advisors more by creating a comprehensive information hub (www.vaxvacationaccess.com/ALGVAdvisorUpdate) to help them navigate through quickly changing challenges. With this new offering, the company has once again lived up to its promise by providing a relevant resource for the next phase of the crisis.
We cannot emphasize more that our guiding value is that ‘We do it together,’ and will continue to listen closely to our partners and work on providing resources that meet or exceed their needs.
Fast Facts
- On this new page, ALGV provides CDC testing requirements for U.S. entry; an evolving FAQ section; partner airline policies; necessary forms and documents; hotel and destination official protocols; travel date validity; local clinics if on-site testing is unavailable; and quarantine offers. - The page will also include daily-updated destination and hotel grids showing the availability of on-site testing for specific properties; cost per test if applicable, including for antigen testing; and minimum-stay requirements for free testing.
- In addition, ALGV has announced several new developments and policies in support of travel agent business. This includes enhanced during-travel trip protection coverage. In particular, the company has increased trip delay protection for packages with Travel Protection Plus.
- Also, the “Rebook Now. Recharge Later” 125% refund consumer incentive has temporarily returned to the marketplace for those eligible for a cash-back refund. Would-be cancelers are being offered an extra 25% in bonus travel credit toward their rebooking if they choose to convert their refunds into credit with ALGV instead.
What They Are Saying
“We at ALG Vacations are intent on being problem-solvers for our travel partners and their customers,” said Jacki Marks, executive vice president of trade brands for ALGV. “We believe that creating multiple options for customers in a wide range of scenarios; developing tools and technology that proactively increase agent efficiency; and providing an all-encompassing but thoughtfully curated hub of resources are all critical components of supporting travel advisor success during tough times. Through a multi-angle approach, we’re making it a priority to proactively protect the travel agent community and our shared industry. We cannot emphasize more that our guiding value is that ‘We do it together,’ and will continue to listen closely to our partners and work on providing resources that meet or exceed their needs.”
The Details
ALG Vacations
www.vaxvacationaccess.com/cdcguidelines
