TravelAge West
Intel and Insights for Today's Travel Advisor

Explore TravelAge West

Destinations

Back
  • Africa & Middle East
  • Asia & South Pacific
  • Caribbean
  • Central & South America
  • Europe
  • Hawaii
  • Mexico
  • USA & Canada

Travel Types

Back
  • Family
  • Adventure
  • Cruise
  • River Cruise
  • Tour Operators
  • Luxury
  • Hotels
  • Culinary
  • Romance
  • Wellness
  • Sustainability

Directories

Back
  • Hotels
  • Cruise

Interactive

Back
  • Click & Win
  • Geo Quiz
  • Slideshows & Video
  • Wave Winner Videos

Professional Development

Back

Industry Insight

  • Business Features
  • Interviews
  • Events
  • Opinion
  • Tech
  • Podcasts
  • Coronavirus and Travel
  • Need to Know Research

Education

  • Certifications
  • Digital Guides
  • Fams
  • Thought Leadership
  • Advertiser Spotlight
  • Webinars
  • Quick Q's

Events

  • Global Travel Marketplace
  • GTM West
  • WAVE Awards
  • GTM by Northstar

Get Us in Your Inbox

I accept the T&C and Privacy Policy.

Search TravelAge West

Clear Field
Melissa KarlinContributing Writer

Share

  1. Home
  2. News
  3. Industry Interviews

Travel Agent Talk: Betsy Donley

Mar 16, 2015
Donley in Borneo island in Asia // © 2015 Betsy Donley 3
Donley in Borneo island in Asia // © 2015 Betsy Donley 3

Betsy Donley of Camelback Odyssey Travel has been focusing on adventure and active travel long before it was popular, and about 60 percent of her bookings include some kind of adventure.

She says it’s clear that the trend has arrived, which is leading to more unique ways to add culture (and profit) to active and adventure itineraries.

Are there any particular trends you are noticing in the industry?
People are demanding unique experiences. The Internet is making this job a bit more difficult because our clients are finding wonderful little places with a real local feel on their own. 

At the same time, clients want our assurance that a given destination is a good place to go. Another trend related to adventure travel is wellness. My adventure clients are interested in wellness for the simple fact that they have to stay fit in order to do rigorous trips.

Get Us in Your Inbox

I accept the T&C and Privacy Policy.

How can adventure travel be profitable for agents?
Concentrate on luxury. Qualify what you are going to sell so that you are able to make a profit. For example, trekking can be a romantic adventure, but ask these questions to clients who are considering a trek: ‘Where are you going to stay? Who’s going to carry your backpack? Do you want to have a glass of wine and a nice bed at the end of the day?’ 

If you are trekking from hut to hut in Ladakh, the huts can actually be very luxurious. This is an excellent way to have an adventure and enjoy a luxury vacation simultaneously.

Who’s booking active trips — is it just Gen Y and Gen X?
Baby boomers in the 55 to 65 age group are a huge demographic. The people who are booking these trips are active, in good shape and want to do the things that they were doing at ages 30 through 40. They realize that in a few years they may not be able to do them anymore and are looking at the destinations and activities as bucket-list experiences. 

At the same time, they are searching for places to go with their families, from trips with college-age kids to extended family vacations with grandchildren.

Can cultural trips be adventurous or active too?
Yes, there are options that are more adventurous than anyone would have thought 10 to 15 years ago. For example, there’s a fabulous way to go to Versailles by bike. You ride around the grounds and picnic before you enter the palace. In Berlin, I had the most amazing experience riding through the Holocaust Memorial — to be right there on the ground. 

These are the kinds of things that families can do outside together,  and the level of adventure can be adjusted for the client. It can be a golf excursion in Ireland or a quad bike tour in the middle of the Andes. It’s about creating something that no one will ever forget.

The Details

Camelback Odyssey Travel
www.camelbacktravel.com

Tell Us What You Think! forum

Related Content

Want more excellent advice from travel agent specialists? Check out our Travel Agent Talk series.
  • Most Read
  • Most Shared
  1. Top Summer Travel Trends for 2026
  2. The 10 Best Luxury Golf Resorts in California
  3. Carnival Glory and Carnival Magic Return to Service After Upgrades
  4. Why Advisors Are Booking More Air
  5. 5 Southern Italian Beach Towns Beyond the Amalfi Coast

From Our Partners

More From TravelAge West

Natalya Leahy is CEO of Lindblad Expeditions Holdings, Inc.

Natalya Leahy Shares What's on the Horizon for National Geographic-Lindblad Expeditions

Aurora’s fleet includes three purpose-built expedition ships.

As Aurora Expeditions Turns 35, David Tanguay, Head of Global Sales, Shares Its Vision for Responsible Growth

Robert Castro, Scenic Group’s vice president of marketing

All the Details on Scenic Group’s New Loyalty Program

Mike Petterson, founder of Villa Vie Residences

A Look at Residential Cruising — And How Travel Advisors Can Get in on the Action

Lauren Scheffer, luxury food allergy travel agent for Food Allergy Getaways

This Travel Advisor Has Built a Business Around Planning Food-Allergy-Friendly Travel

Siringit can help advisors plan seamless Tanzania safari trips.

What to Know About Siringit Collection’s Safari Offerings in Tanzania

The brand’s first ships, Trafalgar Reverie and Trafalgar Verity, will begin sailing Europe in 2027.

What to Expect From Trafalgar River Cruises, According to Damien O’Connor, Vice President, River Cruise

Phil Cappelli has been appointed CEO of Avoya Travel.

As Avoya's New CEO, Phil Cappelli Promises Continuity

The 100% business-class plane will offer just 26 seats, making early bookings a must.

A Sneak Peek at Air Tahiti’s New Business-Class Flights

More Stories Like This

Natalya Leahy is CEO of Lindblad Expeditions Holdings, Inc.

Natalya Leahy Shares What's on the Horizon for National Geographic-Lindblad Expeditions

Read The Story
Aurora’s fleet includes three purpose-built expedition ships.

As Aurora Expeditions Turns 35, David Tanguay, Head of Global Sales, Shares Its Vision for Responsible Growth

Read The Story
Robert Castro, Scenic Group’s vice president of marketing

All the Details on Scenic Group’s New Loyalty Program

Read The Story
Mike Petterson, founder of Villa Vie Residences

A Look at Residential Cruising — And How Travel Advisors Can Get in on the Action

Read The Story
Lauren Scheffer, luxury food allergy travel agent for Food Allergy Getaways

This Travel Advisor Has Built a Business Around Planning Food-Allergy-Friendly Travel

Read The Story
Siringit can help advisors plan seamless Tanzania safari trips.

What to Know About Siringit Collection’s Safari Offerings in Tanzania

Read The Story
The brand’s first ships, Trafalgar Reverie and Trafalgar Verity, will begin sailing Europe in 2027.

What to Expect From Trafalgar River Cruises, According to Damien O’Connor, Vice President, River Cruise

Read The Story
Phil Cappelli has been appointed CEO of Avoya Travel.

As Avoya's New CEO, Phil Cappelli Promises Continuity

Read The Story
The 100% business-class plane will offer just 26 seats, making early bookings a must.

A Sneak Peek at Air Tahiti’s New Business-Class Flights

Read The Story
Alex Sharpe, CEO of Signature Travel Network, shared business updates at the company’s recent Annual Conference.

Why Signature’s Alex Sharpe Thinks It’s Time for Advisors to Differentiate Themselves

Read The Story
TravelAge West

About TravelAge West

  • About Us
  • Contributors
  • Sales Team
  • Contact Us
  • My Profile
  • Terms of Use
  • Privacy Policy
  • Do Not Sell or Share My Data

Advertise

  • Advertise With Us
  • Write For US
  • Media Kit
  • Upload Ad Material
  • Digital Ad Specifications
  • Reprints
  • Subscribe to Print

Stay Connected to TravelAge West

Get Us in Your Inbox

I accept the T&C and Privacy Policy.


Northstar Travel Group

Northstar Travel Group

  • Travel Weekly
  • Travel Weekly Asia
  • TravelPulse
  • TravelPulse Canada
  • TravelPulse Quebec
  • Meetings & Incentives
  • Travel Technology
  • Corporate Travel
  • Hotel Investment
  • Data Products
  • AGENTatHOME

Copyright © 2026 Northstar Travel Media, LLC. All Rights Reserved. 301 Route 17 N, Suite 1150, Rutherford, NJ 07070 USA | Telephone: (201) 902-2000

Load Carousel Here
Load Video Here