A recent study has ranked Alaska Airlines as the best U.S. airline to travel with, based on customer reviews. The analysis, conducted by travel site Miss Tourist, evaluated reviews from Skytrax across 16 weighted factors to produce an overall index score out of 100 for each airline.
Alaska Airlines secured the top spot with a score of 87.82 out of 100. Customers gave the airline an average rating of 4.40 out of five, with cabin staff service receiving a notable 3.02 out of five. The airline also ranked highest for seat comfort, scoring 2.80 out of five.
Delta Air Lines followed closely in second place with 86.85 points, earning praise for its in-flight entertainment, which scored 2.93 out of five — the highest in the country. Hawaiian Airlines rounded out the top three, with 86.08 points and the highest average customer rating, 4.46 out of five.
By understanding passenger preferences and prioritizing key factors like cabin service and in-flight amenities, airlines can enhance their offerings and boost customer satisfaction.
At the other end of the spectrum, Frontier Airlines received the lowest score, just 4.53 out of 100, with an average customer rating of 1.77 out of five. Spirit Airlines, which ranked 10th on the list, came in with a score of 16.08.
Other airline rankings include:
- Southwest Airlines came in fourth with 82.93 points, scoring highest for value (2.57 out of five).
- JetBlue Airways placed fifth with 65.26 points, earning the second-highest rating for in-flight entertainment.
- United Airlines was No. 6 on the list, with a final score of 49.94.
- American Airlines ranked ninth, with a score of 35.54.
"Travelers seeking a smooth and enjoyable flight experience should look no further than Alaska Airlines, according to our latest research,” said Yulia Saf, founder of Miss Tourist. “The airline's exceptional customer service and comfortable seating have earned it the top spot. However, the aviation industry is a competitive landscape, and our findings also highlight areas where airlines can improve. By understanding passenger preferences and prioritizing key factors like cabin service and in-flight amenities, airlines can enhance their offerings and boost customer satisfaction."
Editor’s Note: This article was generated by AI, based on a press release distributed by Miss Tourist. It has been fact-checked and reviewed by a TravelAge West editor.
