Hilton and Be My Eyes have announced a partnership aimed at improving hotel stays for guests who are blind or have low vision. The collaboration introduces AI-powered virtual assistance and dedicated support from Hilton's Reservations and Customer Care team for Be My Eyes users across the U.S. and Canada.
Be My Eyes, a free mobile app, connects visually impaired users with sighted volunteers and company representatives through live video and AI. The partnership allows Be My Eyes users to access Hilton's specially trained, English-speaking agents directly through the app's "Service Directory" under the "Hotels" category.
These dedicated Hilton teams will assist guests in navigating various aspects of their hotel stay, including adjusting in-room thermostats; operating coffee machines; identifying window coverings; and locating hotel amenities such as meeting spaces, bars, restaurants, gyms and spas.
The service is available across several Hilton brands, including Waldorf Astoria, Conrad, DoubleTree by Hilton and Hampton by Hilton.
"We believe that every guest — regardless of ability or any other factor — deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users," said Mike Gathright, senior vice president of customer excellence and innovation at Hilton.
The partnership builds on an existing collaboration that began in 2023 when Hilton helped train Be My Eyes' AI model to better recognize objects in hotel rooms. In addition to the new support services, guests can utilize Hilton's digital self-service tools for a seamless experience from check-in to check-out, where available, offering the ability to choose a room, digitally check in and out, open guestroom doors with mobile phones and more.
"Our mission at Be My Eyes is to break down accessibility barriers in everyday life, and this partnership with Hilton is a significant step along that path, helping travel and hospitality to be much more inclusive," said Mike Buckley, CEO of Be My Eyes.
The Be My Eyes app is available for download on iOS and Android devices.
Editor’s Note: This article was generated by AI, based on a press release distributed by Hilton. It has been fact-checked and reviewed by a TravelAge West editor.
