Before I actually went on my first river cruise, I imagined the experience to be something like a cross between a Mississippi paddlewheeler and the boat from “The African Queen.” The riverboat would chug bravely down a muddy river, while guests huddled in their cramped cabins below deck, getting dizzy off the smell of diesel fuel.
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Uniworld’s new River Beatrice features large, elegant suites and superior service. // © 2009 Uniworld Boutique River Cruise Collection |
Needless to say, I was happily surprised when I actually did take my first trip, aboard Uniworld Boutique River Cruise Collection’s brand-new River Beatrice, sailing on the Danube from Budapest, Hungary, to Passau, Germany. Not only was I completely wrong about the experience but, with the River Beatrice — which took its maiden voyage in March — Uniworld has taken river-cruising accommodations to a new level.
One often hears favorable comparisons of ocean-going cruise-ship cabins to hotel rooms, but I generally find such descriptions exaggerated at best. I was pleasantly surprised, however, to find that, not only did my Junior Suite on the River Beatrice compare favorably to most hotels, it was in fact bigger and more luxurious than many. (In fact, Uniworld claims that the Beatrice features more junior suites than any comparable river cruise vessel.) I later found out that all the staterooms have made-to-order English Savoir beds that were originally designed for the five-star Savoy and Claridge’s hotels in London. Also, 80 percent of its staterooms feature French balconies, and all have large, gleaming bathrooms.
In addition to their size and layout, staterooms are decorated with a sophistication that seems fitting when cruising through the heart of Europe. From the linens to the upholstery to the art, the River Beatrice was a delight to the senses. In particular, onboard artwork included works by Picasso, Matisse and Chagall. It’s no wonder that Uniworld describes the ship as a “floating hotel of elegance and fine art.”
The public space on the ship is stylish as well, with a two-story marble and wood lobby at the heart of the ship. The lounges and dining room were elegant, yet comfortable, and provided a great way to unwind at the end of a long day of sightseeing. The library was particularly popular after dinner, with its English feel, comfy chairs, collection of books, board games, Internet stations and more. Other onboard amenities include a sun deck, a fitness center, a sauna, a beauty salon, a Jacuzzi and a gift shop. There are also complimentary bicycles for use, 24-hour coffee and tea available and Wi-Fi access. Finally, the Beatrice has an elevator for guests with mobility issues.
Beyond the ship’s decor and amenities, however, I found the service to be truly exceptional. Everyone, from the restaurant staff to the front desk personnel, was helpful and quick to respond to passenger requests. Best of all, rather than wait to be asked, the staff was always ready to head off problems by suggesting practical alternatives. I was traveling with my young son who is a bit of a picky eater, and the waitstaff always had alternative menu options for him to enjoy. On another night, we came back to our stateroom to find a DVD player hooked up to our television and a selection of kids’ movies piled next to it. Several times throughout the cruise, I overheard other guests mentioning additional thoughtful touches by the staff.
Another aspect of the cruise that bears mentioning is the complimentary tours on the itinerary. In each city, Uniworld takes passengers on escorted, half-day tours — by motorcoach with some walking — led by local guides that are experts on the region. While other river cruise lines have similar programs, Uniworld’s guides did a good job of keeping the tours interesting and at a fast enough pace for all guests.
Ultimately, if my experience is any indication, the key for agents trying to sell a river cruise is to overcome their clients’ pre-conceived notions. At least when it comes to the River Beatrice, agents can feel certain that their clients will not come back disappointed.
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