Riviera Travel has added a Support Desk feature to Riviera Explorer, its travel advisor learning platform, consolidating booking help, platform guidance, incentive inquiries and general trade questions into a single access point.
The feature guides advisors through a structured process, starting with a product selection — river, yacht, ocean or solo cruising — before routing them to the appropriate support category. Available categories span booking and customer support, platform login assistance, incentives and campaigns, trade support requests and training and learning resources.
Rather than searching across multiple channels, advisors can reach support via email, phone or an embedded form without leaving the platform. FAQs, training materials and platform guidance are also available within the same interface.
"Riviera Explorer continues to be an essential tool for our trade partners," said Stuart Milan, president of North America for Riviera Travel. "With the addition of the Support Desk, we're strengthening the experience even further, ensuring advisors have the tools, information, and support they need in one intuitive place, while also continuing to evolve our learning modules to reflect new product updates and incentive opportunities."
Riviera Travel, which has operated for more than 40 years across river cruising, ocean yachts and land travel, said the intent behind the tool is to reduce time spent locating information so advisors can concentrate on sales and client service.
The Support Desk can be found under the Support section of the main Riviera Explorer navigation menu.
Editor’s Note: This article was generated by AI, based on a press release distributed by Riviera Travel. It was fact-checked and reviewed by a TravelAge West editor.
