TravelAge West
Intel and Insights for Today's Travel Advisor

Explore TravelAge West

Destinations

Back
  • Africa & Middle East
  • Asia & South Pacific
  • Caribbean
  • Central & South America
  • Europe
  • Hawaii
  • Mexico
  • USA & Canada

Travel Types

Back
  • Family
  • Adventure
  • Cruise
  • River Cruise
  • Tour Operators
  • Luxury
  • Hotels
  • Culinary
  • Romance
  • Wellness
  • Sustainability

Directories

Back
  • Hotels
  • Cruise

Interactive

Back
  • Click & Win
  • Geo Quiz
  • Slideshows & Video
  • Wave Winner Videos

Professional Development

Back

Industry Insight

  • Business Features
  • Interviews
  • Events
  • Opinion
  • Tech
  • Podcasts
  • Coronavirus and Travel
  • Need to Know Research

Education

  • Certifications
  • Digital Guides
  • Fams
  • Thought Leadership
  • Advertiser Spotlight
  • Webinars
  • Quick Q's

Events

  • Global Travel Marketplace
  • GTM West
  • WAVE Awards
  • GTM by Northstar

Get Us in Your Inbox

I accept the T&C and Privacy Policy.

Search TravelAge West

Clear Field

Share

  1. Home
  2. Industry Insight
  3. Business Features

Travel Talk: How the ROI of Hotel Business Is Shifting

Apr 01, 2023
Hotels and Resorts  Technology  Travel Agents  
Travel Talk: How the ROI of Hotel Business Is Shifting
The hotel sector is evolving following the pandemic.
Credit: 2023 DragonImages/stock.adobe.com

This episode of Travel Talk delves into the hotel segment and where money is being spent. Jeffrey Weinstein, editor-in-chief of the recently launched Hotel Investment Today, speaks with PhocusWire editor-in-chief Mitra Sorrells and Northstar Travel Group executive vice president of marketing Mary Pat Sullivan about how the hospitality sector has rebounded from the recession and what’s on the horizon.

The discussion includes some of the latest hotel tech developments and innovations, from enhancing their apps to encourage greater loyalty and “stickiness” to monetization tactics beyond room revenue. Northstar Travel Group's thought leaders also look at strategies around managing staffing challenges and improving profitability.

Watch the video above to learn the latest developments in the hotel business.

Tell Us What You Think! forum

Related Content

Travel Talk: Where Can the Travel Industry Do Better?

Travel Talk: Where Can the Travel Industry Do Better?

  • Most Read
  • Most Shared
  1. The U.S. Passport Is Continuing to Fall in Global Rankings
  2. Top Summer Travel Trends for 2026
  3. Carnival Glory and Carnival Magic Return to Service After Upgrades
  4. The 10 Best Luxury Golf Resorts in California
  5. 5 Southern Italian Beach Towns Beyond the Amalfi Coast

From Our Partners

More From TravelAge West

InterContinental Halong Bay Resort offers front-row views of the UNESCO World Heritage Site.

Review: InterContinental Halong Bay Resort

The resort has refreshed its 112 guestrooms and suites, multiple dining venues, its adults-only pool and more.

Review: Waldorf Astoria Los Cabos Pedregal

The W Costa Rica - Reserva Conchal is located within a protected nature reserve on the western coast of Costa Rica.

Review: W Costa Rica - Reserva Conchal

Grand Tented Pool Pavilions at Aman-i-Khas are palatial in size.

India’s Best Luxury Wildlife Resorts

Global Travel Collection's clients are booking cooler climates.

Here's What Luxury Travelers Are Booking, According to New Data

The Westin Reserva Conchal is located on the only beach in Costa Rica with “sand” made up of millions of tiny shells.

Review: Westin Reserva Conchal

Park Hyatt Aviara’s stunning 18th hole

The 10 Best Luxury Golf Resorts in California

Crystal Grace will feature a collection of new dining experiences.

Preview: Crystal’s Crystal Grace

Guests can unwind in luxury while exploring Belize's culture, wildlife and natural beauty.

Rainforest Adventures and Private Island Escapes Await Guests of The Belize Collection

More Stories Like This

Amid geopolitical uncertainty, people are turning towards domestic travel in a bid to mitigate unforeseen safety and logistical concerns.

Top Summer Travel Trends for 2026

Read The Story
Through Nocturne's new Experiences in Residence program, advisors can personalize villa stays for clients.

What to Know About Nocturne Luxury Villas’ New Experiences in Residence

Read The Story
Trafalgar is offering advisors gift cards and the chance to win a river cruise trip.

Boost Earnings With These Summer Booking Incentives for Advisors

Read The Story
Relaxation is Black travelers’ top motivation this summer, cited by 55% of respondents.

Black Travelers Are Embracing Solo Trips, Relaxation and Romance This Summer

Read The Story
A surge in Hawaii bookings inspired the advisor to learn more about the destination.

This Travel Advisor Visited 46 Hawaii Properties in One Trip — Here’s Why

Read The Story
The latest TravelAge West research reveals a widening gap between event travel demand and advisor bookings.

Most Travel Advisors Are Sitting Out the World Cup — Will the 2028 Olympics Be Different?

Read The Story
Sensible Weather has sold more than 1 million Weather Guarantees across 8,000 destinations.

As Weather Anxiety Grows, Sensible Weather Expands Internationally

Read The Story
Editorial: Navigating Host Agency Relationships

Editorial: Navigating Host Agency Relationships

Read The Story
Vague language in a contract may be a red flag, and advisors should feel empowered to ask clarifying questions before signing.

Red Flags to Watch for When Choosing a Host Agency

Read The Story
Safaris are one of the most popular wildlife-based travel opportunities, but it’s important to work with responsible suppliers.

A Guide to Ethical Wildlife Travel

Read The Story
TravelAge West

About TravelAge West

  • About Us
  • Contributors
  • Sales Team
  • Contact Us
  • My Profile
  • Terms of Use
  • Privacy Policy
  • Do Not Sell or Share My Data

Advertise

  • Advertise With Us
  • Write For US
  • Media Kit
  • Upload Ad Material
  • Digital Ad Specifications
  • Reprints
  • Subscribe to Print

Stay Connected to TravelAge West

Get Us in Your Inbox

I accept the T&C and Privacy Policy.


Northstar Travel Group

Northstar Travel Group

  • Travel Weekly
  • Travel Weekly Asia
  • TravelPulse
  • TravelPulse Canada
  • TravelPulse Quebec
  • Meetings & Incentives
  • Travel Technology
  • Corporate Travel
  • Hotel Investment
  • Data Products
  • AGENTatHOME

Copyright © 2026 Northstar Travel Media, LLC. All Rights Reserved. 301 Route 17 N, Suite 1150, Rutherford, NJ 07070 USA | Telephone: (201) 902-2000

Load Carousel Here
Load Video Here