Royal Caribbean Group has recently enhanced its Espresso booking platform with FlexPay, a program that allows travel agents to offer new payment options to clients sailing on Royal Caribbean International and Celebrity Cruises.
As the name suggests, FlexPay is aimed at flexibly easing payment in a customizable fashion. In short, partners now can pre-schedule up to 10 automatic payments, which can be made from multiple credit cards, as needed. These can also be arranged by date and amount.
FlexPay is the latest automation tool developed over the last several months. Also built for convenience and efficiency are the following, as detailed by Royal Caribbean:
Future Cruise Credit (FCC) Automation Solutions
The FCC Redemption Tool allows travel partners to redeem FCCs in three easy steps and check on the status of an FCC. And through Insight, travel advisors can send personalized FCC reminder emails to clients.. Latte was enhanced to redeem FCCs and allow for multiple FCCs to be applied at once.
Other Tools
EQuote acts as a “personalized marketing sidekick” by helping create tailored quotes and generates leads.
The Vaccine Testing & Requirements Tool was launched in January 2022 to help travel advisors access and share directly with clients the current protocols for the guest’s sailing date and itinerary. Their clients receive a designed, customized email that includes the travel partner name and contact info.
Finally, Cruise Planner was introduced in March 2022. It allows travel partners to explore the available offerings (i.e., shore excursions, dining options, beverage/dining packages, etc.) based on ship and sail date to better serve their clients
The Details
Celebrity Cruises
Royal Caribbean International
