LAX Launches Food Pickup Service

May 26, 2019

What
Los Angeles International Airport (LAX) guests can now pre-order food for pickup at a range of airport restaurants.

Why It Matters
Unibail-Rodamco-Westfield Airports — the in-terminal commercial manager of Terminals 1, 2, 3, 6, Tom Bradley International Terminal and the $1.6 billion International Concourse opening in 2020 — has partnered with Grab, a Houston-based startup, to introduce the mobile and web food-ordering program. This new service should cut down lines and make travel more enjoyable for your clients.

Fast Facts
- In LAX’s Terminal 2, Barney’s Beanery, SeaLegs Wine Bar, and Slapfish Modern Seafood Shack have the capability for guests to order ahead. Earthbar, The Habit Burger Grill and Wahoo’s Fish Taco are participating restaurants in LAX’s Terminal 6, and W Pizza, located pre-security at Tom Bradley International Terminal, also has pre-ordering available. Additional restaurants and retail locations are expected to come online in the future.

- Guests can pre-order food on their mobile device, Facebook messenger app or desktop/laptop computer by accessing www.flylax.com and following the link to “Dining, Shopping and More” and choosing one of the participating terminals, or by going directly to www.laxshopdine.com. No additional downloads or mobile app is needed.

- A new digital marketplace will allow airport guests to search and browse a growing online catalog of products, product information, digital menus and new offerings. Airport restaurant menus are being fully digitized, and curated retail products will be searchable online at www.flylax.com.

What They Are Saying
“LAX is proud to once again be at the forefront of innovation, piloting a new digital marketplace and showcasing a vision of the airport of the future,” said Deborah Flint, CEO of Los Angeles World Airports, the oversight organization for LAX. “By utilizing new technologies, we are creating mobile, anticipatory guest experiences and taking a giant step forward in bringing the front door of LAX to the fingertips of travelers well before they set foot at the airport.”

“We want to take as much of the stress out of traveling as possible,” said Logan Meier, vice president of emerging technology, airports for URW. “That effort starts with us at the airport, working together with key stakeholders and partners, to enable new solutions that simplify the journey.”