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What:At the Skytrax World Airline Awards, the Star Alliance Lounge at Tom Bradley International Terminal at Los Angeles International Airport (LAX) was voted as the best Alliance Lounge. This is the lounge’s third year in a row winning the award.
Why It Matters:The 18,030-square-foot Gensler-designed lounge offers members relief from the stresses of travel with amenities such as a bar, a library, a media room, shower suites and more. But more importantly, the award-winning lounge shows Star Alliance’s commitment to infrastructure improvement at LAX, which has invested $14 billion into enhancements that will totally transform the airport. Let clients know that they can expect a more seamless passenger experience over the next few years when flying in and out of L.A.
Fast Facts:- Star Alliance member carrier Air New Zealand developed the Alliance’s LAX lounge and manages the facility on behalf of Star Alliance.
- The LAX facility can accommodate up to 400 Business Class and Star Alliance Gold passengers and has an additional exclusive area for First Class passengers.
- The 18,030-square-foot lounge was designed by architectural firm Gensler and features different experience zones — such as social areas or quiet spaces — to accommodate varying passenger needs.
- The lounge offers a bar area, a library space, a den, a study and a media room. There are also eight shower suites, along with an open-air terrace with fire pits and a water wall.
- High-speed Wi-Fi access is available, along with printing, fax and copy services (available on request). There are both traditional power outlets and USB power ports available, and tablet computers are available on request for use in the lounge.
- According to the company, lounge access continues to be rated as one of the top Alliance customer benefits. Star Alliance First and Business Class passengers, as well as Star Alliance Gold Card holders, have access to more than 1,000 lounges across the Alliance’s global airline network.
- In addition to airlines’ own lounges and those operated by third parties, Star Alliance currently has six Alliance branded lounges: LAX, Buenos Aires (EZE), Nagoya (NGO), Paris (CDG), Sao Paulo (GRU) and Rio de Janeiro (GIG).
What They Are Saying:“We could have not received a better present for our Alliance’s 20th anniversary,” said Christian Draeger, vice president of customer experience for Star Alliance. “Getting this accolade three years in a row is testament to the fact that we have a fantastic team operating and managing our L.A. lounge. The lounge opened nearly four years ago, and customer feedback continues to be positive, underlining the fact that we are offering a very high-quality experience on a consistent basis.”