Torrent
Cruise-industry veteran Lynn C. Torrent has been named senior vice president of sales and guest services at Miami-based Carnival Cruise Lines, effective March 3.
Her responsibilities will include various sales activities, specifically those catered toward supporting travel-agent partners, who comprise a large fraction of the company’s bookings. Besides heading the line’s award-winning sales force of business development managers throughout the U.S. and Canada, Torrent will be in charge of Carnival’s call centers in Florida and Colorado Springs, Colo., as well as the embarkation teams in the line’s 20 different homeports and Carnival’s CARE Team.
“She is a highly talented and respected executive with wide-ranging knowledge and experience. I have tremendous confidence in her ability to lead the industry’s top sales team,” said Carnival’s president and CEO, Gerry Cahill. Torrent’s past experience includes Costa Cruises, where she was president and CEO of North America, overseeing the company’s operations in North and Central America. Previously, she served as vice president of marketing for Carnival’s parent company, Carnival Corporation & plc. Her cruise industry career began 13 years ago as executive vice president of sales, marketing and passenger services for Renaissance Cruises.
“I am happy to be staying within our Carnival family,” Torrent said. “I’m very excited about this opportunity and look forward to working with what is, unquestionably, the best sales force in the travel industry.”
Left-to-right: Tauck CEO Dan Mahar; Reitsma;
Tauck COO Dietmar Wertanzl; and Phil Crosby,
Tauck’s vice president, finance.
Executives from Tauck World Discovery recently visited Hardinxveld Giessendam in the Netherlands, where its new luxury riverboat, the MS Swiss Sapphire, is being outfitted. Production of the ship is currently ahead of schedule, according to Andre Reitsma, who is overseeing the Sapphire’s construction. Set to launch this spring, the Swiss Sapphire will be featured on six Tauck river cruise itineraries.
Dauner
Apple Vacations Appoints Dauner
Apple Vacations is pleased to announce the appointment of Bob Dauner as the new senior director of market development. In his new role, Dauner will supervise the overall coordination, management and leadership of all sales activities on the West Coast Dauner has worked with Hyatt Hotels & Resorts, Westin/Starwood Hotels & Resorts and the San Jose Convention & Visitors Bureau and has over 25 years’ experience in the hospitality, tour wholesale and destination marketing industries.
Irwin
Pamela Irwin, CTC, has been appointed to the position of business development director of the Western Region by the Ensemble Travel Group in which she will be strategically managing the company’s member and supplier relationships. In addition, she will be proactively recruiting agencies to join Ensemble Travel Group and assisting current members to expand their preferred supplier sales. Most recently, Irwin served as senior account executive for CSA Travel Protection. Prior to this position, she was district sales manager in Southern California and Nevada, for Disney Cruise Line, Walt Disney World Resort in Florida and The Disneyland Resort in Anaheim, Calif.
