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Kelly Rosenfeld // (c) 2012 Kelly Rosenfeld
Kelly RosenfeldExecutive Editor

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Insight Vacations Operates Its First Pandemic-Era U.S. Tour

Jun 01, 2021
Insight Vacations Operates Its First Pandemic-Era U.S. Tour
Carol Kendrick is a wellbeing director for Insight Vacations.
Credit: 2021 Insight Vacations

Insight Vacations, part of The Travel Corporation’s family of brands, has welcomed guests on its first U.S. trip since the start of the COVID-19 pandemic.

The group embarked on the seven-day Enchanting Canyonlands itinerary, which begins in Scottsdale, Ariz., before heading to the Grand Canyon, where guests stay inside the national park itself. Travelers then continue on to Monument Valley and Lake Powell in Arizona; Bryce Canyon National Park and Zion National Park in Utah; and Las Vegas, where the trip concludes.  

“Domestic travel is leading the travel recovery, and we are excited about our guests getting out there again, enjoying the culture, history, scenery, food and characters in these amazing destinations, supported by an exceptional level of service,” said Guy Young, president of Insight Vacations. 

The trip was also notable for being the company’s first departure with a “wellbeing director” in place. Insight has created this new role to provide additional reassurance and logistical support for guests as they travel, including daily monitoring and health checks, sanitization and hygiene support, ensuring that partners meet expected health and safety standards and more. 

RELATED: For Tour Operators, the Road to COVID-19 Recovery Includes Easing Traveler Anxiety  

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“Rules can vary from state to state, city to city and establishment to establishment, so it’s our responsibility to ensure that we know what’s required, and that guests know what to expect,” said Carol Kendrick, the wellbeing director on the recent Enchanting Canyonlands trip. “Everything from porterage to the way meals are served and how venues are operating can change daily. It’s these details that might seem small but can be confusing or contradictory, and we work behind the scenes to ensure that the guests don’t have to think about anything other than having a good time.” 

“Hearing from the fantastic Carol Kendrick in her role as wellbeing director reiterates the value of traveling with a guided touring operator like us, because we have both an on-the-road and an office-based team who are entirely dedicated to making the vacation experience as hassle-free and enjoyable as possible for our guests, who can then just sit back, relax and enjoy a wonderful travel experience,” added Young.

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