A new partnership between Azamara and Versonix Seaware hopes to simplify the sales process for travel agents when it launches in 2023.
The software company’s integrated platform works with cruise lines to maximizes efficiency via sales, marketing and other revenue yield management.
"We are very pleased to officially partner with Versonix Seaware to provide a more seamless customer experience for our travel partners when booking with Azamara,” said Carol Cabezas, president of Azamara. “We’re focused on creating a smooth transition for travel advisors and guests to our new Seaware reservations platform.”
Versonix Seaware already supports bookings for more than 20 million passengers and 100 international ships every year. Versonix’s approach is customer-centric for seamless online travel agency, global distribution system, business-to-business, business-to-customer and contact center transactions.
“We are excited about the opportunity to collaborate with Azamara, and to be part of its new and differentiated experiences for guests and travel agents,” said Yuri Polissky, chief operating officer of Versonix. “Versonix Seaware will be arming Azamara to deliver world-class service to travel agents and guests, while providing a seamless and hassle-free reservations booking experience. In addition, Versonix Seaware will enable Azamara to enhance its Destination Immersion experiences even further.”
Before the new system rolls out, travel agents currently enrolled with Azamara will receive updated login details and be able to participate in training.
