What
Cruise agency and leisure travel company World Travel Holdings has launched the Travel Safety Program, a new training course for travel advisors who serve customers across the company’s 40 brands, as well as members of its agency franchise brands (CruiseOne and Dream Vacations) and host agency (Cruises Inc.).
The multi-part program is designed to educate agents about traveling safely in a COVID-19 world, covering topics including health and safety best practices while traveling; travel protection health policies; safety protocols in place at resorts, airlines and cruises; and how to address customer concerns in a variety of possible scenarios. World Travel Holdings notes that additional phases of the training will address how to sell in the current environment and how to market with empathy. There will also be updated policies and guidelines for when cruising returns.
Additional benefits of the training program include special Travel Safety landing pages on consumer websites along with sales and marketing tools designed to assist advisors in planning safe vacations for their clients.
Why It Matters
Advisors who complete the first two phases of the training (which are required in order to earn the program’s “Travel Safety Verified” designation) will be better equipped to provide clients with practical guidance for traveling during the pandemic, boosting customer confidence in booking. Understanding the specifics of their partner suppliers’ safety protocols will also help agents answer client questions or address concerns. With additional training still to come, advisors can stay up to date on best practices in an extremely fluid travel landscape.
Fast Facts
- According to the company, nearly 1,000 travel advisors are in the process of completing the training and becoming Travel Safety Verified.
What They Are Saying
“The Travel Safety Training Program embodies what we stand for as a travel agency,” said Loren Kennedy, senior vice president of customer care and human resources for World Travel Holdings. “Arming our agents with the knowledge and tools they need to provide the best service possible to our customers is just another example of how we deliver on our mission to provide remarkable experiences. There is so much more customers need to know when traveling now, and using an experienced agent is crucial. This program instills confidence in both our agents and our customers.”
The Details
World Travel Holdings
www.worldtravelholdings.com
