TravelAge West
Intel and Insights for Today's Travel Advisor

Explore TravelAge West

Destinations

Back
  • Africa & Middle East
  • Asia & South Pacific
  • Caribbean
  • Central & South America
  • Europe
  • Hawaii
  • Mexico
  • USA & Canada

Travel Types

Back
  • Family
  • Adventure
  • Cruise
  • River Cruise
  • Tour Operators
  • Luxury
  • Hotels
  • Culinary
  • Romance
  • Wellness
  • Sustainability

Directories

Back
  • Hotels
  • Cruise

Interactive

Back
  • Click & Win
  • Geo Quiz
  • Slideshows & Video
  • Wave Winner Videos

Professional Development

Back

Industry Insight

  • Business Features
  • Interviews
  • Events
  • Opinion
  • Tech
  • Podcasts
  • Coronavirus and Travel
  • Need to Know Research

Education

  • Certifications
  • Digital Guides
  • Fams
  • Thought Leadership
  • Advertiser Spotlight
  • Webinars
  • Quick Q's

Events

  • Global Travel Marketplace
  • GTM West
  • WAVE Awards
  • GTM by Northstar

Get Us in Your Inbox

I accept the T&C and Privacy Policy.

Search TravelAge West

Clear Field
MP_Headshot
Mindy PoderEditor-in-Chief

Share

  1. Home
  2. Industry Insight
  3. Business Features

This Travel Advisor Is Helping LA Fire Victims — Despite Losing Her Own Home

Jan 14, 2025
California  Hotels and Resorts  Los Angeles  Travel Agents  
antoinettedeliohome
Antoinette Delio’s Pacific Palisades home, one of about 5,000 structures that has been damaged or destroyed by the Palisades fire
Credit: 2025 Antoinette Delio

Editor’s note: If you know a member of the travel community who has been impacted by the LA Wildfires, please add their GoFundMe or other donation links to this Google Doc.

After several of Antoinette Delio’s clients lost their homes in the Los Angeles Palisades fire, the travel advisor quickly went to work, booking two of them at the Huntley Santa Monica Beach hotel and securing other clients at the Four Seasons Hotel Westlake Village — even when the property was mostly sold out.

The kicker? Delio, of Luxury Travel and Beyond, also lost her Pacific Palisades home to the same fire — and left with little more than her car and a small bag containing a picture book of herself as a child with her parents. The day she evacuated, Tuesday, Jan. 7, was the anniversary of her mother’s death.

Antoinette Delio saw the Palisades fire from across the street as she was leaving her home.
Antoinette Delio saw the Palisades fire from across the street as she was leaving her home.
Credit: 2025 Antoinette Delio

"It happened so fast,” she said, recalling how the wildfire that began that morning quickly jumped in size until it was across the street. “Getting out was so treacherous. It was bumper-to-bumper [traffic], and there were only two ways out [that I knew of]. I was driving on Sunset Boulevard in one direction, and then I saw a fire breaking out, so I had to make a U-turn. I don’t even know how I did that. Everyone was trying to leave, and nobody could move.” 

Miraculously, her husband — who had stayed behind to try and saturate everything with water so that the “fire would skip their house” — drove onto Sunset right in front of her and was able to lead them through a “secret way” out of the neighborhood. 

When she found out her home had burned down, her friend, Monika Grundnig, the director of leisure sales at Las Ventanas al Paraiso, A Rosewood Resort, quickly reached out to Aleksandr Sigalus, director of global business development for Santa Monica Travel & Tourism.

travelagentlafires
Antoinette Delio's home was destroyed by the Palisades fire, which is larger than 23,000 acres as of press time.
Credit: 2025 Antoinette Delio

In five minutes, she was able to secure a stay at the Huntley, confirmed in a group text message with Sigalus.

Delio calls the Huntley hotel the perfect place for her right now — noting that the hospitality has been excellent, from the director of corporate and leisure sales, Octavia Lee, to the hotel manager, Manju Raman. She added that they have fully opened their doors, with firefighters and first responders among their guests. 

RELATED: Hotel Industry Rallies to Support Los Angeles Fire Victims — Here Are Discounted Accommodation Options for Evacuees

Delio is encouraging other evacuees to check in, as well, and plans to stay for a couple weeks as she looks for housing. 

“My friends from all over the world have been reaching out,” she said, adding that she feels grateful for the outpouring of love and support she has received from the travel community. 

Another advisor at her firm, Liesel Hlista, started Delio’s GoFundMe page with travel advisor Stephanie Malakie of Empress Travel Club.

Get Us in Your Inbox

I accept the T&C and Privacy Policy.

And Pete Alles, the general manager of the Mauna Launi, Auberge Resorts Collection property on Hawaii Island, invited her to stay when she is ready.

The humanity she has experienced has “meant the world” to her.

But I say, ‘Bother me, please. It means so much to me to continue to do this.’

“Anything I can do for people, I am going to do now,” she said. “My clients just called me — they didn’t lose their house, but they are being displaced. So, I am going to help them. I love people so much, so I have to help. It feels so good to help.”

It’s all circular, she says, noting that her clients at the Four Seasons Westlake befriended another couple who lost their home. When they asked her clients how they were able to get a room there, they said it was because they have “the best travel advisor in the world.” 

“They said, ‘Give us her number. We are going to need a trip after this,’” she said. “And they have texted me already.” 

Delio says that she is still actively working with clients who are traveling.

"And my clients are all so beautiful, and they say they don’t want to bother me,” she said. “But I say, ‘Bother me, please. It means so much to me to continue to do this.’” 

Tell Us What You Think! forum

Related Content

Hotel Industry Rallies to Support Los Angeles Fire Victims — Here Are Discounted Accommodation Options for Evacuees

Hotel Industry Rallies to Support Los Angeles Fire Victims — Here Are Discounted Accommodation Options for Evacuees

  • Most Read
  • Most Shared
  1. Where to Experience Dia de los Muertos in Mexico in 2026
  2. Record-Low Water Levels on European Rivers Are Impacting Cruises
  3. 5 Future Leaders to Watch List, 2026
  4. The Ala Wai Canal Paved the Way for Modern Waikiki. Now Locals and Travelers Are Helping Clean It Up.
  5. Fall Travel Is Surging, Far-Out Bookings Are on the Rise and More Luxury Trends From Virtuoso

From Our Partners

More From TravelAge West

Advisors will have the chance to visit Peru on a Trafalgar fam trip.

TTC Tour Brands Announces Second Tour Week Following Success of March Debut

Melissa DaSilva, deputy CEO and chief sales officer of TTC Tour Brands

Industry Q&A: Melissa DaSilva, Deputy CEO and Chief Sales Officer of TTC Tour Brands

Data collected by travel app Going suggests there are a few ways to save on air travel this summer.

These Summer Airfare Trends Are Great for Deal-Seeking Travelers

Atlas Ocean Voyages is among the many cruise lines offering Black Friday and Cyber Monday deals this year.

Here Are the Black Friday and Cyber Week Cruise Deals for 2025

Hawaiʻi Loves Travel Advisors

Hawaiʻi Loves Travel Advisors

Webinar | Watch Now

Why Affinity Groups Are a Growth Engine for Advisors

Why Affinity Groups Are a Growth Engine for Advisors

Clients can take advantage of these limited-time offers for their next adventure.

All the Black Friday Travel Deals You Need to Know

Buzzy evening events at Hotel del Coronado and the San Diego Air & Space Museum allowed for organic networking.

5 Things We Learned at Signature Travel Network’s 2025 Owner’s Meeting

Trafalgar River Cruises is among the brands benefiting from the updates.

TTC Tour Brands Overhauls Groups Program

More Stories Like This

Road trips and fall foliage are just two of the trends shaping fall travel this year.

Here Are All the Fall Travel Trends for 2026

Read The Story
Ensemble members collectively raised more than $126,000 for Make-A-Wish. Thanks to a dollar-for-dollar matching campaign, the organization donated $260,000 to the nonprofit.

70% of Make-A-Wish Requests Involve Travel. Ensemble’s Fundraising Is Helping Make Them a Reality.

Read The Story
This year's event was the biggest yet, hosting 75 advisors and more than 60 suppliers.

5 Future Leaders to Watch List, 2026

Read The Story
Travelers are cutting back on trip costs for the upcoming holiday season.

Annual Holiday Report Finds That Travelers Plan to Spend Less This Winter

Read The Story
More than 200 travel advisors weighed in on the impact of niching down.

Many Advisors Have a Preferred Niche But Remain Nimble Enough to Book Outside of It

Read The Story
The Napali Coast is just one of myriad recommendations advisors can find on Keys to Hawaii.

This Membership Service Aims to Make Selling Hawaii Easier

Read The Story
Jackie Friedman joined Nexion in 2004.

Nexion Travel Group President Jackie Friedman Announces Retirement

Read The Story
Trafalgar's new cost tiers and travel categories aim to make the booking process easier for both travel advisors and their clients.

Trafalgar Folds Insight Vacations and Costsaver Into One Cohesive Brand

Read The Story
When designed thoughtfully, hotel amenities such as toiletries, robes and slippers can leave a lasting impression on guests.

How Hotels Are Turning Amenities Into Lasting Brand Experiences

Read The Story
Travelers are increasingly leaning on AI tools for travel planning.

Travelers Are Increasingly Relying on AI — And Industry Players Need to Catch Up

Read The Story
TravelAge West

About TravelAge West

  • About Us
  • Contributors
  • Sales Team
  • Contact Us
  • My Profile
  • Terms of Use
  • Privacy Policy
  • Do Not Sell or Share My Data

Advertise

  • Advertise With Us
  • Write For US
  • Media Kit
  • Upload Ad Material
  • Digital Ad Specifications
  • Reprints
  • Subscribe to Print

Stay Connected to TravelAge West

Get Us in Your Inbox

I accept the T&C and Privacy Policy.


Northstar Travel Group

Northstar Travel Group

  • Travel Weekly
  • Travel Weekly Asia
  • TravelPulse
  • TravelPulse Canada
  • TravelPulse Quebec
  • Meetings & Incentives
  • Travel Technology
  • Corporate Travel
  • Hotel Investment
  • Data Products
  • AGENTatHOME

Copyright © 2026 Northstar Travel Media, LLC. All Rights Reserved. 301 Route 17 N, Suite 1150, Rutherford, NJ 07070 USA | Telephone: (201) 902-2000

Load Carousel Here
Load Video Here